AutoCAD freezes or crashes when clicking the File menu

Autodesk Support

Jan 6, 2025


Products and versions covered


Issue:

When selecting the File menu in the menu bar in AutoCAD, it stops responding and may display an error message similar to the following:  

 

AutoCAD Error Aborting 
FATAL ERROR: Unhandled e06d7363h Exception at 7c812a5bh


Also:
  • The strings in the error may vary.

  • Other menu options do not trigger the crash. It is limited to the File menu only.

  • You might be prompted to send an Error Report.

  • AutoCAD may freeze for a few seconds. 

Solution:

Disabling the MRU files list

    Application & User profile Troubleshooting

    Graphics issues

    Products:

    AutoCAD Products;


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