Checking out a file from Vault Thin Client displays a circle with a cross icon

Autodesk Support

Oct 8, 2023


Products and versions covered


Issue:

Checking out a file from Vault Thin Client, displays a circle with a cross icon and the process stops at this point.

Example:

User-added image
 

Causes:

The workstation is connected to the Vault Server using a Virtual Private Network (VPN) and specific ports are not opened in the firewall.

Solution:

Follow the steps in our Vault VPN troubleshooting guide to identify the exact cause and solve the issue:

Troubleshooting client connections to Vault Server through a VPN (Virtual Private Network) or to the cloud

Products:

Vault Products;


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