Network license lmgrd process stops if license is configured to run as a service

Autodesk Support

Aug 28, 2024

Products and versions covered

When setting up a network license server:

The service (the lmgrd process) does not start when configured to run as a service.
LMTools utility report "Reread Server Failed" when starting the service.

The service is set to run under a specific account.

To prevent this behavior ensure that the license service is set up to run on the Local System account:

In the Config Services tab of LMTOOLS, verify that:
1. All three paths are entered correctly.
2. The Use Services and Start Up when Windows starts options are checked.
Correct any errors in the service configuration and click Save Service.
Open the Services.msc and locate the license service that was set up.
Right click the license service name and select Properties.
Go to the Log On tab, and ensure that Local System account is selected.
Restart the license service.
Return to the Server Status tab in LMTOOLS and click Perform Status Enquiry to verify that licenses are now available.

All Desktop Products;

Was this information helpful?

Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.

What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.