“The License manager is not functioning or is improperly installed. ADLSDK_UPDATE_REASON_REGISTRATION_ERROR 1:" in AutoCAD Products.

Autodesk Support

Oct 8, 2023


Products and versions covered


Issue:

When launching AutoCAD 2020 or above you get the error message below: 

License Error 

“The License manager is not functioning or is improperly installed. AutoCAD will shut down now.
 ADLSDK_UPDATE_REASON_REGISTRATION_ERROR
1:unexpected message
image.png

Causes:

Licensing Service is corrupt and not running.

Solution:

Install the latest version of Autodesk Desktop Licensing Service.

Check the status of the Autodesk Desktop Licensing Service under the Services manager.

Screenshot 2022-06-22 100551.jpg

Note:
  • Step 1 will make Autodesk Desktop Licensing Service run properly but will have all the product registration erased for the installed Autodesk products.
  • To register the product using Autodesk Install helper need to have .pit file from the Setup of the respective program. Read this documentation to know more about the Autodesk Licensing Installer Helper tool guide
Example: For AutoCAD 2021 the  Autodesk install helper command for registration looks like this,
Screenshot 2022-06-22 104526.jpg

Products:

AutoCAD;

Versions:

2020; 2021; 2022; 2023;


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