ERR: "3dsmax adapter error : [V-Ray] Could not load irradiance map" when rendering with 3ds Max Backburner

Autodesk Support

Oct 8, 2023


Products and versions covered


Issue:

An error message is received ​when submitting a render to Backburner:

ERR Error message: 3dsmax adapter error : "3dsmax adapter error : [V-Ray] Could not load irradiance map
 

Causes:

3ds Max cannot find a V-Ray generated irradiance map used in the scene submitted for rendering.

Solution:

Locate the irradiance map and re-path the file via the 3ds Max Asset Tracking dialog. Alternatively, the assets can be converted to UNC paths for 3ds Max to more easily access paths via a network.

Note: Similar errors may appear should files necessary to the submitted render job be deemed missing by 3ds Max.

Products:

3ds Max; 3ds Max Design;

Versions:

all;


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