"This file was created with Inventor. We cannot find this application on your computer" appears when trying to open Inventor Files from Vault with Inventor View

Autodesk Support

Oct 8, 2023

Products and versions covered

Issue:

Users reported that the following message appears when opening files from Vault to view them with Inventor View:

User-added image
This file was created with Inventor. We cannot find this application on your computer.

This issue occurs on systems where no full version of Inventor is installed.

Status:

This incident has been resolved in:

Vault 2019.2 Update

To install updates, open the Autodesk desktop app and click My Updates. To install a new version of your Autodesk software, open the Autodesk desktop app, sign in, and click My Products. To use a web browser to install updates or a new version, sign in to Autodesk Account. (Your access to new versions or updates depends on your Autodesk software entitlements.)

Workaround:

The usual workaround is to use 'View in Window' instead of 'Open':
  • Go to the Tools menu in the Vault Client.
  • Select Options.
  • Set the dropdown 'Invoke with double-click' to 'View in Window'
User-added image


Note: If a dwf file is available for the Inventor file, the function 'View in Window' opens a built in Window of  'Autodesk Design Review' and represents the dwf file. If no dwf file has been generated, 'View in Window' opens Inventor View.

Remark: Inventor 2020 provides the possibility to run in an 'Inventor Read Only' mode that can be used as a viewer without consuming an Inventor license. Install Inventor Read Only instead of Inventor View to avoid the above issues when using the 2020 version.

Products:

Vault Office; Vault Professional; Vault Workgroup;

Versions:

2017; 2019; 2020; 2018;

Incident ID:

4700

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