"Failed to restore document" when trying to restore a deleted file from the Deleted Items folder in BIM 360 Document Management or ACC Docs

Autodesk Support

Mar 17, 2025

Products and versions covered

Issue:

Users reported that when trying to restore a deleted file from the Deleted Items folder in BIM 360 Document Management or in Autodesk Construction Cloud (ACC) Docs, these messages are displayed:

Failed to restore <number> document(s).


Failed to Restore Document Error Message

You don't have permission to restore 1 file.

You Don't Have Permission to Restore 1 File Error Message

Causes:

There are several causes of this issue:

  1. There is already a file in the original folder with the same name as the file being restored.
  2. The file has been locked by another project member before deleting.

Solution:

There is already a file in the original folder with the same name as the file being restored:

  • Follow these steps:
    1. Check if the file needs to be restored by opening the file with the same file name. 
    2. Rename the file in the original folder.
    3. Move the file with the same name to a different folder.

The file has been locked by another project member before deleting:

  • Inform the project member that locked the file before deleting it that it can only be restored by themselves.
  • Make all the members aware to unlock the files in BIM 360 before deleting them.

Products:

BIM 360; Construction Cloud;

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