"Have we met?..." is seen while logging in to Fusion Manage

Autodesk Support

Mar 14, 2025

Products and versions covered

Issue:

Users reported that logging in to Fusion Manage fails with this message - "Have we met? Please verify that this Autodesk ID is associated with an active user or log in with a different Autodesk ID".

Status:

This incident has been resolved in:

August 2024

To install updates, open the Autodesk desktop app and click My Updates. To install a new version of your Autodesk software, open the Autodesk desktop app, sign in, and click My Products. To use a web browser to install updates or a new version, sign in to Autodesk Account. (Your access to new versions or updates depends on your Autodesk software entitlements.)

Products:

Fusion Manage;

Incident ID:

38282

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