"A software problem has caused Autodesk Desktop Connector to close unexpectedly" appears after launching Autodesk Desktop Connector

Autodesk Support

Feb 5, 2025


Products and versions covered


Issue:

Users reported that while launching Autodesk Desktop Connector the following message appears and the software fails to start:
 

Autodesk Desktop Connector Error Report

A software problem has caused Autodesk Desktop Connector to close unexpectedly.
An error report has been generated. Please click Send Report so that we can analyze the problem.

Desktop Connector Error report


The report details have this information:
 

Autodesk Desktop Connector Error Report

Error Details: 

Application: DesktopConnector.Applications.Tray.exe 
Error. CLR exception - code e0434352 (first/second chance not available) 
Crashed Module Name: mscorlib.dil 
Exception Address: 0x0000711978be543c
Exception Code: e0434352

DesktopConnector.Applications.Tray.exe Error CLR exception code e0434352
 

Solution:

To resolve this behavior, try the followings : 
 

  • Update Desktop Connector.

  • Sign in to the PC with a Windows administrator user profile.

  • Disable FIPS on Windows 10 as the Autodesk Desktop Connector doesn't support Windows Platform FIPS.

FIPS can be disabled by changing the value of the system registry "Enabled" from 1 to 0 from the following path: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy\. For more information, refer to the See Also link.

  • Check if other keys are in the same path, like MDMEnabled. Disable it as well changing its value from 1 to 0.      

Note: Make a full system registry backup before making any changes.

 

Products:

BIM 360; Desktop Connector; BIM Collaborate Products; Build; Docs; Takeoff;


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