Opening file dialog causes a crash with various Autodesk products

Autodesk Support

Oct 8, 2023


Products and versions covered


Issue:

When performing opening operations, the Autodesk product will crash. This includes the following operations:
  • Open
  • Upload
  • Load
  • Adding a data source

Causes:

When the Dell component (Dell Backup and Recovery) is installed, the windows file browser causes one shell extension DLL (DBROverlayIconBackuped) from this component to be loaded into IW process.

There is a version conflict caused by the usage of Qt libraries from IW and this extension DLL, then IW will crash in QFileDialog::getOpenFileNames call.

Solution:

To resolve the issue, see the solutions noted in: Crash occurs on some Dell PCs when opening, saving or browsing for a file.

Should the issue persist after following the suggested steps, uninstall the Dell backup and Recovery application.

Products:

3ds Max; Fusion; Infraworks 360; Inventor Products; InfraWorks;


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