"There seems to be something wrong with the file" when uploading a CSV file to invite users in Autodesk Account

Autodesk Support

Feb 27, 2025


Products and versions covered


Issue:

The following message appears when uploading a CSV file to invite users on the Autodesk Account page:

 

Invite users 


There seems to be something wrong with the file.

Please check the file type or format and upload again.


There seems to be something wrong with the file. 

 

Causes:

The uploaded file is not in CSV format.

Solution:

To resolve this problem, upload a valid CSV file. 

  1. Create a spreadsheet in Excel following the format provided in the "Invite users" dialog.
  2. Save it as a CSV file.
  3. Upload the file to invite users.

Products:

All Products;


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