Issue:

Some users are experiencing issues generating product serial numbers and obtaining education license details for Autodesk software downloaded through the Education Community.

Environment:

This issue affects Education customers using a variety of products across platforms.

Solution:

Some users are experiencing issues generating product serial numbers and obtaining education license details for Autodesk software downloaded through the Education Community.

We are working to resolve this issue. In the meantime, the following steps should fix this problem.

Go to www.autodesk.com/education.
Select your preferred product.
Once on the product page, check the right-hand side of the top navigation bar to be sure you are logged out of your Autodesk Account.
Then, please sign in to your Autodesk account using the “SIGN IN” bar mid-page. Do not sign in using the “SIGN IN” button at the top of the page.

Image of AutoCAD webpage with user signed out with "I have an account" option highlighted in the middle of the page

Once you have entered your username and password, this should trigger a form to pop up, asking you to complete your Education Profile information:

Please complete the information requested and submit the Education Profile form.

Then return to the product page. You will see that you are signed in and that the options to select your product details are visible. Now choose:

your preferred “Version”
your preferred “Operating System”
your preferred “Language”

Once you have selected your preferred language your product license details will be displayed, and you can click the “INSTALL NOW” button.

If you have followed the steps above and you still encounter difficulties obtaining your education license details for Autodesk software downloaded through the Education Community, please submit a support ticket.

Products:

All Desktop Products;