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Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
Professional CAD/CAM tools built on Inventor and AutoCAD
Autodesk Support
Jan 7, 2024
Products and versions covered
An Autodesk software installation crashes or exits out at "Initializing" stage. If an installation log file gets created in %TEMP% folder, it may have following entries:
2017/5/9:14:38:41 Gestion P9902CC0001 === Setup started on P9902CC0001 by Gestion === 2017/5/9:14:38:41 Gestion P9902CC0001 Path_Length: 162 2017/5/9:14:38:41 Gestion P9902CC0001 Current Directory D:\Software\BDSU_2017_Enu_Win_64bit_dlm 2017/5/9:14:38:41 Gestion P9902CC0001 Launch 2017/5/9:14:38:41 Gestion P9902CC0001 CommandLine 2017/5/9:14:38:41 Gestion P9902CC0001 Path_Length: 162 2017/5/9:14:38:41 Gestion P9902CC0001 Current Directory C:\Users\Gestion\AppData\Local\Temp\_AI7253.tmp 2017/5/9:14:38:56 Gestion P9902CC0001 === Setup ended ===
Potential buffer overflow while computing system RAM size.
Note: <Application Product line code> is different for each software.
For example, for AutoCAD 2019 it would be Autodesk\ACD\2019\{28B89EEF-2001-0409-2102-CF3F3A09B77D}\23.0.46.0.0\MC3
<Build number> is the folder where MC3 folder is found. If there are multiple folders, navigate through all of them until MC3 folder is found. In the example above this would be 23.0.46.0.0.
Note: Enable Hidden filename extension view to verify that the file doesn't have a hidden .txt extension.
If the issue still persists, try the following:
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