"Trial expired" or "Your trial has ended" when launching Autodesk software

Autodesk Support

Dec 5, 2024


Products and versions covered


Issue:

After installing an Autodesk software product, launching the program and attempting to sign in, a message appears.

  • The program does not allow signing in or activation of the software. 
  • The messages appear as follows

Trial Expired

Your trial has ended

Trial version ended error message when launching Autodesk software 

 
Trial version ended error message when launching Autodesk software
 
Trial version ended error message when launching Autodesk software
Trial version ended error message when launching Autodesk software
Trial version ended error message when launching Autodesk software
 
 

Environment:

  • Windows
  • Linux
  • macOS

Causes:

  • The wrong product was installed (that is, AutoCAD instead of AutoCAD LT).
  • The product is not properly assigned on the Autodesk Account.
  • Some license information stored on the computer is incorrect.
  • Wrong license mode was selected during activation (ex. Standalone activation instead of Network/multi-user licensing)
  • Login was made with a different email address.
  • A trial of 30 days for the same product has already been completed.
  • Token Flex license: the connection from the client machine to the license server is missing

Solution:

To resolve this issue, check the following.

Confirm that the correct license and product are assigned and installed

  • Make sure that the account used to access the software has the license properly assigned to the Autodesk Account
  • If you do not have a product assigned, see Assign users to products.
    • Note: If attempting to sign in with an email address that does not have the product assigned to it, the error continues to appear.

Reset the product license and reactivate

  1. Follow the steps on how to change or reset a license for Autodesk software.
  2. Run the software and activate it according to your license type. See Run Your Software.

If the preceding steps failed to resolve the issue, the license information stored on your computer could be corrupted. Might be required to perform a clean uninstall following the steps in the article: Perform a Clean Uninstall.

Check if the client machine has a connection to the license server (Token Flex licenses)

  1. Open Command Prompt by typing cmd in the Windows Start.
  2. Type ping <server name> and press Enter.
  3. If the connection fails, ask your IT service to establish the connection.

Products:

All Desktop Products;


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