"Oops email domain not found" while signing in to Autodesk SSO

Autodesk Support

Jan 23, 2025

Products and versions covered

Unable to sign in to Autodesk SSO and receive the error message,

Oops
Email domain not found

Oops! Email domain not found error message

Browser cache.
Primary Email attribute in IdP not matching login email (confirm with SAML trace).
Wrong attribute mapping in Autodesk SSO setup.
Wrong attribute value.

To fix this, do the following:

As a test, log into Autodesk profile account using Incognito mode or InPrivate mode to ensure clean session. If successful, clear browser cookies and cache.
Have the Autodesk SSO Administrator change the Primary Email attribute claim on IdP to match the login email being used.
Is the correct email used for Autodesk SSO login used?
Check the attribute mapping at your IdP for Autodesk SSO.
Check the attribute values for the user in the Active Directory and/or IdP.,

All Products;

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