"Some files are missing" error when installing or deploying Autodesk products

Autodesk Support

Apr 11, 2025

Products and versions covered

Issue:

When deploying or installing Autodesk products, it is stopped with the following error:

Some files are missing.
Enter the files did not download or were moved to a new location.

Some files are missing.

Environment:

Windows 64bit

Solution:

Check Security software

The most probable cause for this issue should be a 3rd party intervention that considers the files malicious and removes them. Check with the IT team what could cause the missing files.

3rd party software
Antivirus
Anti-malware
Firewall

Products:

All Desktop Products;

Versions:

2024; 2023;

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