Issue:

Users reported that when launching an Autodesk product, the following message appears:

Your subscription has expired

Review your available options in Autodesk Account.
If you have recently purchased a new subscription or have renewed, close the windows and continue using your product.

Your subscription has expired

Causes:

Outdated or corrupted Autodesk Desktop Licensing Service (ADLS).
The wrong product was installed.
The subscription has expired and though a new one has been purchased, it has not been assigned to the user.
A subscription on the same team has expired and is within the brief processing period, while other active subscriptions cover all assigned users.
The subscription has expired, and the renewal is still being processed during a brief processing period.
The subscription has expired without another to replace it.
The subscription has not expired and is still valid, and the license activation needs to be reset.
The product offering has been upgraded from a Standard to a Premium plan.

Note: This messaging can appear for a given user if an expired product subscription is in the brief processing period. This holds true for the same team to which the user is assigned, even if there are active seats covering all assigned users.

Solution:

Outdated or corrupted Autodesk Desktop Licensing Service (ADLS)

Uninstall the ADLS as per: How to uninstall Autodesk Desktop Licensing Service
Install the latest version of the ADLS as per: Autodesk Licensing Service Updates.

The wrong product was installed

Example: User assigned an AutoCAD LT license, and had AutoCAD (not the LT version) installed on the computer
Install the correct product based on the assigned license to the user.

The subscription has expired and though a new one has been purchased, it has not been assigned to the user

Assign the new license to the intended user
Reset the license activation. See How to change or reset a license for Autodesk software
Restart the software and reauthorize it by signing in to your Autodesk Account.

A subscription on the same team has expired and is within the brief processing period, while other active subscriptions cover all assigned users

Close the message and continue using the software. The message should disappear once the processing period is over, and the subscription fully expires.

Note: Admins can move the expired subscription to a separate team where no users are assigned to that product to prevent active users from seeing the message.

The subscription has expired, and the renewal is still being processed during a brief processing period

Complete the renewal as soon as possible to avoid further access issues
Close the message and continue using the software. The message should disappear once the renewal goes through.

The subscription has expired without another to replace it

Purchase a new subscription
Assign the new seat to the intended user.

The subscription has not expired and is still valid, and the license activation needs to be reset

Sign into Autodesk Account to find license information. See View your product license information
Check to be sure that the license is assigned to the intended user
Reset the license. See How to change or reset a license for Autodesk software
Restart the software and select the appropriate license method as per step 1.

The product offering has been upgraded from a Standard to a Premium plan

Uninstall the Standard version of the software
Install the Premium version.

See Also:

Products:

All Desktop Products;