Arnold Subscriptions: Questions and Answers

Autodesk Support

Jul 13, 2022


Questions and Answers

  1. What subscription options are available to me?
  2. What is the difference between single-user and multi-user Arnold subscriptions?
  3. When should I get a single-user Arnold subscription versus a multi-user Arnold subscription?
  4. What are the prices of Arnold single-user and multi-user subscriptions?
  5. Are Arnold single-user and multi-user subscriptions available globally?
  6. How do I install single-user and multi-user Arnold?
  7. Can I switch between multi-user and single-user subscription?
  8. What are Arnold subscription packs?
  9. What kind of Arnold subscriptions do I get with a Media & Entertainment Collection subscription?
  10. How do I sign up for a free 30-day Arnold trial?
  11. What happens at the end of my trial?
  12. Are Arnold single-user and multi-user subscriptions available to educational institutions?
  13. How do I get support for technical or licensing questions?
  14. Can I access previous versions of Arnold?
  15. Who should I contact with general Arnold sales questions?

Overview

Arnold is an advanced Monte Carlo ray tracing renderer. This FAQ provides an overview of Arnold single-user and multi-user subscriptions, Arnold subscription packs, Arnold as a part of the Media and Entertainment Collection, free trials and educational licenses, and support.

Arnold Single-User and Multi-User Subscriptions

1. What subscription options are available to me?

There are several ways you can subscribe to Arnold:

  • Monthly, annual, and 3-year single-user subscriptions of Arnold are available on Autodesk.com. Annual and 3-year single-user subscriptions are also available for purchase through Autodesk-authorized resellers.
  • Annual and 3-year multi-user subscriptions of Arnold are available for purchase through Autodesk-authorized resellers.

2. What is the difference between single-user and multi-user Arnold subscriptions?

With a single-user subscription, it’s possible for you to simply sign into your Autodesk Account to access and start using Arnold. Single-user subscriptions require the Autodesk license to be assigned to a single “named” user. Whereas multi-user access allows licenses to be shared across multiple workstations using a network license server, a single-user license can only be used by the named user. With single-user access, you need to connect to the Internet every 30 days and sign into the software so that Autodesk can verify that the subscription is still current as well as keep the software up to date. There is an in-product reminder 3 days prior to having to reconnect.

3. When should I get a single-user Arnold subscription versus a multi-user Arnold subscription?

If you are an individual artist or small studio rendering on a local network of workstations, your best option is to get a monthly, annual, or 3-year single-user subscription on Autodesk.com. Upon subscribing to Arnold on the e-store, you will be prompted to create an Autodesk Account where you can access your subscription. If you are using Arnold on a render farm and require multi-user licenses, you can purchase annual and 3-year multi-user subscriptions from an Autodesk-authorized reseller. Arnold is also available for pay-per-use on the following cloud rendering platforms: AWS Thinkbox Marketplace, Microsoft Azure, and Conductor Technologies.

4. What are the prices of Arnold single-user and multi-user subscriptions?

For pricing information, you can visit Autodesk.com for single-user subscriptions or contact your Autodesk-authorized reseller for both single-user and multi-user subscription pricing.

5. Are Arnold single-user and multi-user subscriptions available globally?

Yes. Monthly, annual, and 3-year single-user subscriptions of Arnold are available on all standard Autodesk.com sites, just like 3ds Max® and Maya®. You can also purchase annual and 3-year single-user subscriptions from an Autodesk-authorized reseller, in addition to annual and 3-year multi-user subscriptions.

6. How do I install single-user and multi-user Arnold?

After purchasing a subscription, you can sign into your Autodesk Account to access and install Arnold plugins for Maya, 3ds Max, Cinema 4D, Houdini, and Katana. You can also use this sign-in information to manage your subscription and access Arnold through your Autodesk Account.

7. Can I switch between multi-user and single-user subscription?

You may choose a different subscription option once the term of your current subscription plan expires. It is not possible to switch plans mid-term.

Arnold Subscription Packs

8. What are Arnold subscription packs?

Arnold subscription packs bundle multiple Arnold renderer subscriptions together, which can be used locally or on the cloud (as enabled by Cloud Rights - see further details on the Subscription Benefits FAQ: Cloud Rights for 3ds Max and Maya). You can choose between a 5-seat multi-user subscription (meaning 5 multi-user Arnold subscriptions included in the pack), 25-seat, or 100-seat. For more information, you can see the Arnold Subscription Packs FAQ.

Arnold as part of the Media & Entertainment Collection

9. What kind of Arnold subscriptions do I get with a Media & Entertainment Collection subscription?

For information on Arnold subscriptions as a part of the Media & Entertainment Collection, see the Media & Entertainment Collection FAQ.

Arnold Free Trials and Educational Licenses

10. How do I sign up for a free 30-day Arnold trial?

You can sign up for a 30-day trial of Arnold on the Arnold website.

11. What happens at the end of my trial?

At the end of a trial, you will be prompted to purchase a subscription of Arnold to continue rendering without a watermark.

12. Are Arnold single-user and multi-user subscriptions available to educational institutions?

Yes. Arnold is available to eligible students, educators, and educational institutions through the Autodesk Education Community.

Arnold Support

13. How do I get support for technical or licensing questions?

If you need support, you can sign in to your Autodesk Account and create a case in the Support Requests section.

14. Can I access previous versions of Arnold?

Yes. Access to previous versions is available as part of an active subscription per standard Autodesk policy.

For any versions older than Arnold 5, you must make a request to Arnold.licensing@autodesk.com. An active subscription is also required.

15. Who should I contact with general Arnold sales questions?

For general sales questions, you can contact an Autodesk sales representative or an Autodesk-authorized reseller.

 

Autodesk, the Autodesk logo, 3ds Max, and Maya are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their resp ective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. © 2022 Autodesk, Inc. All rights reserved.

 



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