& Construction

Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
& Manufacturing

Professional CAD/CAM tools built on Inventor and AutoCAD
Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
Professional CAD/CAM tools built on Inventor and AutoCAD
Autodesk Support
Jan 30, 2023
UPDATE On January 18, 2023 Autodesk launched Open RV, an open source version of RV available from the Academy Software Foundation (ASWF) GitHub repository. You may also consider Open RV as an additional option. For more information about Open RV, please read our FAQs.
Starting August 27, 2021, standalone perpetual licenses of Autodesk RV and RVIO software will no longer be available for purchase. However, you can continue to gain access to RV as part of an Autodesk ShotGrid subscription.
As of August 27, 2021, you will no longer be able to purchase new perpetual licenses nor renew your existing maintenance plans.
Yes. RV remains an important piece of Autodesk's media review ecosystem—providing performant media playback across all three desktop platforms. By leveraging RV's connection to ShotGrid, users will continue to benefit from seeing valuable contextual information surfaced into their reviews and ensure they deliver the best results.
If you have an active maintenance plans you will continue to have access to technical support and product updates through the end of your contract term.
If you currently access RV as part of your ShotGrid subscription, you will not be impacted by these changes and continue to receive access to technical support and product updates.
You can continue to download the latest version of RV and RVIO at www.shotgridsoftware.com/rv/download if you have an active maintenance contract or ShotGrid subscription.
You can purchase additional RV perpetual licenses and new maintenance plans until August 27, 2021. If you have an existing maintenance plan you may also be eligible to renew under your current contract terms. RV perpetual licenses can be used in perpetuity, but users will only have access to technical support and product updates if they have an active maintenance plan. You can also subscribe to ShotGrid and gain access to RV.
You can continue to use your RV or RVIO perpetual licenses but will no longer have access to technical support or any product updates after your maintenance plan expires.
ShotGrid offers monthly, annual, and multi-year subscriptions. Pricing and subscription term options can be found here. You can also contact your Autodesk sales representative or Autodesk Authorized Reseller for more information.
Note, RVIO is not available as part of a ShotGrid subscription.
If you are currently subscribed to ShotGrid, you will not experience any changes or interrupted access to RV or technical support with this change.
If you have an active RV or RVIO maintenance plan, you will continue to have access to technical support and product updates until the end of your contract term.
As of October 1, 2021, the way you contact Technical Support will change.
If you have an active ShotGrid subscription you will navigate to https://knowledge.autodesk.com to access support via your Autodesk account. For additional details on how to create a support case, please visit AKN.
If you are not subscribed to ShotGrid, but have an active maintenance plan, you can submit your technical support requests via email to RVsupport@autodesk.com through the end of your maintenance contract term.
Was this information helpful?
The Assistant can help you find answers or contact an agent.
What level of support do you have?
Different subscription plans provide distinct categories of support. Find out the level of support for your plan.
How to buy
Privacy | Do not sell or share my personal information | Cookie preferences | Report noncompliance | Terms of use | Legal | © 2025 Autodesk Inc. All rights reserved