“Autodesk Identity Manager Error Report” dialog appears after signing in (Windows operating system)

Autodesk Support

Mar 11, 2024

After signing into your Autodesk products on a Windows device, the dialog titled “Autodesk Identity Manager Error Report” is displayed.

Repair Microsoft WebView2.

Go to Add / Remove programs under the Windows settings and check whether WebView2 is already installed. If WebView2 is installed, then select the modify option and repair WebView2.
On some operating system, the repair option is not available. If so, please try other solutions below.

Re - install Microsoft WebView2.

Go to Add / Remove programs under the Windows settings and check whether WebView2 is already installed. If WebView2 is installed, then uninstall it.
On some operating system, the uninstall option is not available. If so, please skip the next step and try other solutions below.
Next, download WebView2 from Microsoft. You should use the Evergreen Standalone Installer to resolve the issue.

Run Microsoft WebView2 Sample.

Download and run this WebView2APISample.exe to check if it is a general WebView2 issue. This page will show if WebView2 is working properly.
After confirming that there is a WebView2 issue, you can open a support ticket with Microsoft Support for the fix.

PC Reset.

In historical cases, a PC reset could resolve the issue. It is recommended to open a support ticket with Microsoft Support first before attempting a PC reset.

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