"...could not find the Data Management Services on" appears when connecting to Vault

Autodesk Support

Feb 27, 2025

Products and versions covered

Issue:

When trying to connect and log into a Vault Server, the following message is displayed:

Error

<Productname> ...could not find the Data Management Services on... <servername>


Message showing the text Vault professional 2023 could not find data management services on

The message can be displayed:

  • Using Internet Information Server (IIS) Server Certificate (SSL).
  • It can be displayed using the following software:
    • Vault Basic.
    • Vault Workgroup.
    • Vault Professional.
    • Inventor, AutoCAD, Revit, Civil 3D, Plant 3D, ...or any other CAD addin.
    • Word, Excel, PowerPoint.
    • Autodesk Data Management Server Console.


The following message may also be displayed:

Vault Professional <VERSION> is not compatible with the following applications on <SERVER>.

Message showing the text vault professional 2024 29.1.83.0 is not compatible with the following applications on

 
 
 

Solution:

Use one of the following:

Repair does not solve or only one user affected

Use the troubleshooting steps in the following article: Troubleshooting Autodesk Vault Client to Server Connectivity issues.

The message occurs after a major Windows Update

Repair the installation of the Vault Server using the instructions in this article: Repairing, Uninstalling and Reinstalling the Vault Server software.

VPN connection to Vault

Using a VPN connection with Vault, check the following link: Troubleshooting failed connections to Vault Server using VPN

Products:

Vault Products;

Was this information helpful?

Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.

Ask the Assistant

What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support