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AutoCAD Support Clinic

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Description

In this class, a panel of Autodesk experts will share productivity tips and tricks, and answer audience questions about real-time challenges. Attend this class for expert AutoCAD advice. The class will start with a brief presentation to introduce the support organization, the speakers, and the current customer support options. This is a real-time question-and-answer session, so please come prepared with questions about AutoCAD software. If you'd like to submit a question beforehand, please email it to volker.cocco@Autodesk.com so that it can be researched and answered during the session. A computer will be in the class running AutoCAD 2024 software for any attendees who need to demonstrate their issues. Panel experts will include members of the Technical Support, Quality Assurance, and Licensing teams.

Key Learnings

  • Receive answers to real-world problems that are hindering production.
  • Learn how to apply the most-advanced AutoCAD troubleshooting techniques in your daily job.
  • Learn the most-productive ways to work with Autodesk Technical Support to get questions answered quickly.
  • Network with members of the Autodesk Support team and use this relationship for future support questions that arise.

Speakers

  • Avatar for Volker Cocco
    Volker Cocco
    Volker Cocco began using AutoCAD software in 1991 and joined Autodesk, Inc. in 2011. His career began as a technical drafter, and has included roles in CAD management, consulting & training. Volker lives in Troutdale, Oregon, U.S.A
  • Ken Chan
    When I first started working in the industry, I was working on TRS-80s, which I soon graduated to programming COBOL on Wang VS Minicomputers. After 4 years or so, I transitioned to working with Novell Netware. After a while, I transitioned to working on Cisco Routers and Switches. All the while, I wrote programs to aid my work, such as preparing Cisco IOS scripts to manage multi location switches and routers. Started working for Autodesk in 2001 and today I spend a lot of my time, working on Install and delivery related testing.
  • Avatar for Vinod Kumar Balasubramanian
    Vinod Kumar Balasubramanian
    Vinod Kumar Balasubramanian is currently a Principal Specialist for AutoCAD toolsets in Customer Success Organization. He handles Strategic Prioritization of escalations through Customer First approach, drives adoption through Stake holder management, provides Insights to Engineering on Product road map enhancements. His key responsibility is to enable Autodesk Specialists on Support strategies & Product Readiness. Work towards improving Overall Experience for customers on AutoCAD family products.
  • Dan Kuhmann
    A Software Quality Assurance Director for the AutoCAD Platform Team based in San Francisco, CA, and a Professional Civil Engineer. Dan’s main role is to make decisions about the features and wishes added to AutoCAD and to make assignments for who will take responsibility for testing them. Before joining Autodesk, Dan worked in Land Development and Surveying for large subdivisions and as a Design-Build Engineering Technician for a pavement design consulting company. He started using AutoCAD on R10 and has also used ACA, C3D, and LDD in his career.
  • Chris Miller
    Chris joined Autodesk in 2000 as a member of the AutoCAD Test Development team. He has a background in Mechanical Engineering and has used AutoCAD since R10.

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Tags

Product
AutoCAD
AutoCAD LT
AutoCAD for Mac
Industries
Architecture
Topics
CAD Management
Drafter
CAD Manager
Design
CAD Management & IT
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