Account self service

Easily manage your subscriptions and payments in Autodesk Account.

Take control in Autodesk Account (video: 1:15 min.)

Take control in Autodesk Account

Manage and customise your Autodesk subscriptions with just a few clicks. Autodesk Account offers self-service options so you can make changes at any time.1

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Renewing in Autodesk Account

Manage your settings in Autodesk Account to maximise your savings and learn how to get more value with a Premium plan or a longer term.

Frequently Asked Questions

Are all subscriptions eligible for self-service management in Autodesk Account?

Self-service management features in Autodesk Account are limited in some countries. They’re also not available for maintenance plans, products previously processed through Digital River or legacy systems, products bought through a reseller or discontinued products.

 

If these options are not visible to you in Autodesk Account or the button options are greyed out, this indicates that self-service options aren’t currently available.

 

To adjust your subscription, please contact support.

Why can’t I change the term for my subscription?

If the option for changing your term is not visible or is greyed out, self-service term changes are not available for this subscription in Autodesk Account.

 

To adjust your subscription, please contact support.

Why don’t I see the “add a seat” option in Autodesk Account?

This feature is not available in all regions. If the Add Seats option doesn’t appear in your account, your subscription may not be eligible for self-service seat management. Please contact your reseller or contact support for assistance.

Can I add a seat to my subscription at any time?

Yes, you can add seats to your eligible subscription at any time. The cost of the seat will be prorated based on the time remaining on your existing subscription. All seats will renew at the next subscription renewal date.

Can I cancel an automatic renewal?

Some subscriptions automatically renew to ensure you have continuous access to your software. If your subscription is on automatic renewal, you will be charged for a new subscription term on the renewal date listed in Autodesk Account. You can cancel the automatic renewal at any time before the renewal date. You will retain access to software and services until the renewal date and you won’t be charged for a new term. See Cancel a subscription for more information.

How do I cancel my renewal if I purchased with a Partner?

Return policies for purchases and renewal charges from third-party sellers such as retailers or authorised Autodesk Partners can vary by seller. If you’re not able to cancel your subscription in Autodesk Account, contact your reseller directly.

Where can I get technical support?

Choose the live or online support option that works best for you – phone, chat, email or remote desktop assistance. Contact our support specialists and explore our self-service help.

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1 This feature is available only for products purchased directly from the Autodesk website – or in some cases, with Autodesk Sales – in the U.S., Canada, Europe or Australia.