& Construction
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Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
& Manufacturing
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Professional CAD/CAM tools built on Inventor and AutoCAD
Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
Professional CAD/CAM tools built on Inventor and AutoCAD
Learn about the Autodesk resources available to you.
Type:
Tutorial
Length:
2 min.
Transcript
00:01
Autodesk gives users several ways to access helpful resources and customer support through Autodesk accounts in the main Autodesk website.
00:09
These resources can be accessed when you are having issues with managing your Autodesk account, downloading, installing,
00:16
or activating your software, or questions regarding a particular software.
00:22
From Autodesk account in the center of the homepage is a section called "RESOURCES" with links to frequently asked questions.
00:30
In the lower right corner is the "GET HELP" menu. Here you can get help with purchasing, software trial, and post-purchasing support.
00:38
In the post-purchasing support option, you can get help from Ava, the Autodesk virtual agent, or Autodesk customer service.
00:47
If prompted, select a software from the pull-down menu and type a brief description of your issue.
00:53
You will be presented with knowledge network articles or you can click on "CONTACT A SUPPORT AGENT".
00:59
Your options will display according to your subscription contract.
01:04
From the main Autodesk website, you can click on the "SUPPORT" drop-down and select one of the options that best describes your issue.
01:11
You will be presented with additional information or options to narrow down your search,
01:16
like, clicking on "COMMON SUPPORT TOPICS" or if applicable, by product.
01:22
At the bottom of the web page, you will have the option to click on "CONTACT SUPPORT",
01:26
that will display similar options that you saw on Autodesk account.
Video transcript
00:01
Autodesk gives users several ways to access helpful resources and customer support through Autodesk accounts in the main Autodesk website.
00:09
These resources can be accessed when you are having issues with managing your Autodesk account, downloading, installing,
00:16
or activating your software, or questions regarding a particular software.
00:22
From Autodesk account in the center of the homepage is a section called "RESOURCES" with links to frequently asked questions.
00:30
In the lower right corner is the "GET HELP" menu. Here you can get help with purchasing, software trial, and post-purchasing support.
00:38
In the post-purchasing support option, you can get help from Ava, the Autodesk virtual agent, or Autodesk customer service.
00:47
If prompted, select a software from the pull-down menu and type a brief description of your issue.
00:53
You will be presented with knowledge network articles or you can click on "CONTACT A SUPPORT AGENT".
00:59
Your options will display according to your subscription contract.
01:04
From the main Autodesk website, you can click on the "SUPPORT" drop-down and select one of the options that best describes your issue.
01:11
You will be presented with additional information or options to narrow down your search,
01:16
like, clicking on "COMMON SUPPORT TOPICS" or if applicable, by product.
01:22
At the bottom of the web page, you will have the option to click on "CONTACT SUPPORT",
01:26
that will display similar options that you saw on Autodesk account.
Autodesk offers a number of technical support options and resources to assist users. The following steps apply to the access level of the primary admin that has a Premium plan for their company’s subscriptions.
After any of the above methods have been initiated, a case is created with Autodesk and an email with a case number is sent to you. You can reply to the email to update or add any information to your case.
You can also access Autodesk support by going to the Contact Support website at knowledge.autodesk.com/contact-support. You will see the same Get Help options that you see when accessing support in Autodesk Account.
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