Account management for admins

Collaboration


Admins who manage cloud products like Autodesk Construction Cloud, BIM 360, or Flow Production Tracking use hubs to manage user access to projects and collaboration workflows. A hub is a place where teams access software, store data, and collaborate on projects from anywhere.

 

As a primary or secondary admin with an active subscription, you can:

  • Create or access a hub on the Products and Services page
  • View all hubs associated with your Autodesk Team on the Hubs page
  • Create the first or additional ACC and BIM 360 hubs on the Hubs page
    Note: If your team has an active ACC or BIM 360 subscription but you don't see a Create Hub option, your team may have reached the limit for additional ACC or BIM 360 hubs. If this is the case, ask the Autodesk Assistant for help.

Additional information:

  • Support for different Autodesk cloud products is gradually being added to the Hubs page. 
  • Even though you can view a hub associated with your team, you won’t be able to manage that hub until you’ve been added as a hub account admin. To obtain access, contact your hub admin. 
  • Users you add to a hub are added to your team as guest users if they’re not already on the team with another role.
    Tip: Keep guest users in your team’s user list to allow them to view their projects across various hubs for their Autodesk software.

Tools and processes

 

Admins who manage cloud collaboration products employ different tools and processes than they use for Autodesk desktop products. For help with these tools, see the documentation provided by the various collaboration products. Links to assist this information wayfinding are provided below. 


Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.


What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support