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AutoCAD Support Clinic

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Description

In this class, a panel of Autodesk experts will share productivity tips and tricks, and answer audience questions about real-time challenges. If you're currently battling a problem at your office, this is the class to attend for expert advice. The class will start with a brief presentation to introduce the support organization, the speakers, and the current customer support options. Before the class, attendees will be able to submit questions online, so that the experts can research and provide dependable answers. There will also be dedicated time for attendees to ask questions that were not submitted beforehand. A computer will be set up in the class with AutoCAD 2018 software for any attendees who need to demonstrate their problems. Panel experts include members of the Technical Support, Quality Assurance, and Licensing Teams.

Key Learnings

  • Learn how to apply advanced troubleshooting techniques in your day-to-day jobs
  • Learn about contacting Autodesk support for further assistance, and understand all options to do so
  • Receive answers to real-world problems that may be hindering production
  • Network with members of the Autodesk Support Team, and use this relationship for future support questions that arise

Speakers

  • Shawn Niles
    Shawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Boston, Massachusetts. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
  • Dan Kuhmann
    A Software Quality Assurance Director for the AutoCAD Platform Team based in San Francisco, CA, and a Professional Civil Engineer. Dan’s main role is to make decisions about the features and wishes added to AutoCAD and to make assignments for who will take responsibility for testing them. Before joining Autodesk, Dan worked in Land Development and Surveying for large subdivisions and as a Design-Build Engineering Technician for a pavement design consulting company. He started using AutoCAD on R10 and has also used ACA, C3D, and LDD in his career.
  • Avatar for Volker Cocco
    Volker Cocco
    Volker Cocco began using AutoCAD software in 1991 and joined Autodesk, Inc. in 2011. His career began as a technical drafter, and has included roles in CAD management, consulting & training. Volker lives in Troutdale, Oregon, U.S.A
Current Time 0:00
Duration 1:00:17
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Stream Type LIVE
Remaining Time 1:00:17
 
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Tags

Product
AutoCAD
AutoCAD for Mac
AutoCAD LT
Industries
Architecture
MEP engineering
Structural engineering
Topics
CAD Manager
IT Manager
Drafter
Design
Product Design
CAD Management & IT
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