Description
Key Learnings
- Learn how to apply advanced troubleshooting techniques to your day-to-day job
- Receive answers to real-world problems that may be hindering production
- Network with other users facing similar problems, and discuss real solutions
- Network with members of the Autodesk Support Team, and learn how to capitalize on this relationship for future support questions that arise
Speakers
- SNShawn NilesShawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Boston, Massachusetts. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
- DKDan KuhmannA Software Quality Assurance Director for the AutoCAD Platform Team based in San Francisco, CA, and a Professional Civil Engineer. Dan’s main role is to make decisions about the features and wishes added to AutoCAD and to make assignments for who will take responsibility for testing them. Before joining Autodesk, Dan worked in Land Development and Surveying for large subdivisions and as a Design-Build Engineering Technician for a pavement design consulting company. He started using AutoCAD on R10 and has also used ACA, C3D, and LDD in his career.
- DDDavid DembkoskiDavid Dembkoski is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Boston, Massachusetts. In this role, David oversees a both the East coast AutoCAD and Enterprise Systems team.
- Volker CoccoVolker Cocco began using AutoCAD software in 1991 and joined Autodesk, Inc. in 2011. His career began as a technical drafter, and has included roles in CAD management, consulting & training. Volker lives in Troutdale, Oregon, U.S.A
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