Reset Desktop Connector

00:04

Desktop Connector includes the Reset Utility to automate steps for resetting the software.

00:09

It is important to ensure your local workspace data is synced to the cloud prior to performing this process.

00:17

First, to find the utility on your local drive, in File Explorer, navigate to Program Files > Autodesk > Desktop Connector > Reset.

00:28

Scroll down the list until you find ResetDesktopConnector.exe.

00:34

This is the Reset Utility.

00:37

Double-click it to start the utility and review the available options.

00:43

In the console window that opens, there are 3 options.

00:47

Type 3 to Cancel, and the utility closes.

00:52

Double-click ResetDesktopConnector.exe to launch it again.

00:57

Type 2 to Open online help, and your browser opens to the help page for the Reset Utility.

01:04

Simply scroll to view the available information, then exit or minimize the browser to return to the console window.

01:12

Before selecting the first option to reset the software, it is important to exit Desktop Connector.

01:18

In the system tray, right-click Desktop Connector, and select Exit.

01:24

Now, in the console window, type 1.

01:27

The utility warns that it will delete your local cache of files and folders.

01:32

Type y to begin the reset process.

01:37

When finished, the utility confirms completion.

01:41

Press any key to continue and exit the command.

01:45

Now that the reset is complete, restart Desktop Connector and follow the prompts to add projects to your local workspace.

01:53

Using the Reset Utility enables you to easily delete files and folders in your local workspace

01:59

and restart Desktop Connector in a clean state.