Syncing troubleshooting

00:04

I just want to run in,

00:05

run through a situation that user may encounter

00:08

with this pending sync where it looks like

00:10

something stuck,

00:11

maybe not uploading AC C Docs or the cloud from from desktop connector.

00:15

And uh I've created this situation by adding

00:18

number of files and folders to my workspace. While desktop connector is not running

00:24

desktop desktop connector relies on events from

00:26

the operating system to tell us when

00:28

there are changes in the workspace. And if desktop connector is not running,

00:31

that is a way that we could get into

00:33

of the situation with desktop connector not running,

00:36

it has no ability to

00:38

get the events that changes to the worst space have happened.

00:41

And we will miss the fact that maybe new entities have been created or updated,

00:46

fail to recognize and upload them.

00:47

So here

00:48

uh we can see that I have this folder and it is in the cloud, it's marked as pending sync

00:54

uh and it has some pending sync entities inside of it.

00:58

So we have a couple of files folder.

01:00

I've be, I've named the ones that I added while desktop connector was not running

01:04

bad

01:06

to identify them.

01:07

Uh if we go into the folder and, and uh AC C docs,

01:10

we can see what we have sub folder one and two

01:14

subfolder one and two.

01:16

But we do not have anything with a bad prefix, so bad folder, bad one but

01:20

two dot txt.

01:22

And we want to get these uploaded into the cloud desktop connector again,

01:25

is not recognizing them.

01:26

Uh They may have been in the state for quite a while and they're just

01:30

being recognized and uploaded. So we want to force desktop connector

01:34

and upload them.

01:35

One of the things to to realize about these workarounds

01:39

is that if we go in a bad folder,

01:41

bad folder is not in the cloud yet.

01:43

So if I go here

01:44

and I add a new folder,

01:47

that folder will not be recognized because it's in an entity

01:51

which also it's in a folder which also is not recognized.

01:55

The hub connector isn't picking that up, it isn't

01:57

uploading will be in the same state.

01:60

So we really have to find the location

02:03

where

02:05

we can create a new folder or we can verify

02:09

that this folder

02:10

is in the cloud and we know that. So folder here

02:13

is in the cloud, it has a contents, a sub folder

02:16

and then a couple other uh files and folders. But this folder matches this folder.

02:21

It is in the cloud.

02:22

We can also verify that into the sub connector workspace by creating a

02:25

new folder and seeing if that new folder gets added to the cloud,

02:29

if it gets recognized and added to the cloud.

02:32

So it takes a second and it did,

02:34

we can check the status screens and the folder was just created.

02:37

Um And now we can see it in the cloud also.

02:40

So that tells us that this parent folder is a good folder for this,

02:44

this candidate created this new folder.

02:46

And there are a couple of ways to

02:48

get desktop connector to kind of recognize that there's uh something

02:52

in the workspace, maybe that wasn't recognized before.

02:55

And one of the simplest ways

02:57

if you have maybe one file, this is file only

03:00

is that we can make an edit to the file. So here I made an edit to the file.

03:04

I haven't really changed the content. So I made an edit and undid it.

03:07

So no pa thinks I that a

03:09

save is needed. I'm gonna go ahead and save

03:11

and then exit and we'll see if desktop connector picks up

03:15

this previously unrecognized file that's in the state and uploads it.

03:19

So here we can see there's some activity.

03:21

So yes, so bad two dot txt

03:23

was now recognized and uploaded and you can see it

03:27

made its way into the cloud. So that's, that's one way if you have a single file,

03:31

you can do a Dave on that file or an edit in the save.

03:34

Some applications are smart enough to know that there

03:36

was no edit and won't actually do a save.

03:38

You can do an edit,

03:39

at least in a save that will cause desktop connector to recognize that file.

03:44

But only if the parent folder is already recognized by desktop connector.

03:49

So if we were to go in the bad folder

03:51

and again, do that same thing I can edit

03:54

and save it,

03:55

it will not pick this up because it doesn't know about bad fold.

03:58

So if you have a hierarchy of things, maybe that you dragged in

04:02

and didn't get recognized, you have to start at the level where you know

04:06

that that folder, your folder again

04:09

is in the cloud.

04:10

And one of the things we can do

04:12

is this new folder created this new folder, we can actually use that now.

04:16

So what I'm gonna do is I'm going to

04:19

go ahead and I'm gonna select

04:20

all the other entities. Uh

04:23

It's not harmful to do this if you have entities which are

04:26

recognized or you can just select the ones that aren't recognized,

04:30

they have the pending sync and I'm gonna

04:32

move them into

04:35

new folder

04:37

will be picked up by desktop connector and

04:39

some of those entities may be recognized now.

04:41

So we can see bad one

04:43

when file has been picked up the folder, the bad folder has been picked up

04:47

and

04:50

a sub folder has been picked up. So it's moving those

04:53

or creating them if they weren't previously recognized.

04:56

So now it's picking up some other

04:58

files,

04:59

bad one and bad two

05:01

and some other things.

05:02

So desktop connector noticed it and it's now uploading all those

05:05

pending sync ones that were previously missed for whatever reason.

05:09

So now we can go into new folder

05:10

and we can see our contents here.

05:13

We have bad folder,

05:14

had two bad files in it that were recognized and the whole hierarchy, right?

05:17

So all those files got recognized and uploaded at this point,

05:20

we have sub folder which still has a pending sync icon, two files here,

05:23

maybe that didn't get recognized.

05:25

We know this isn't where we want these. So now we can go ahead and move them back.

05:29

I'm going to select them, hit control X,

05:32

go to the original folder where they resided and hit control V to do a cut and paste.

05:37

You can also drag from uh explorer window to explorer window,

05:40

but either way should work as long as we're moving those files and folders.

05:45

And that move has to be within, within the desktop connector workspace.

05:49

So you can't move it out to attempt directory that's

05:51

not in the workspace and then move it back in

05:54

that will not have the same results.

05:56

It's now moved all the appropriate entities around where we think they should be.

06:00

But we still have a couple of entities here which maybe aren't in the cloud.

06:04

So we're in the sub folder now.

06:06

So let's go ahead and take a look at the sub folder.

06:08

So the sub folder has not recognized

06:10

bad one and bad two.

06:12

So we can go ahead and create the new folder with the temp folder.

06:17

I like to name things explicitly. So I know I need to clean them up later. OK?

06:20

So that created and it's in the cloud.

06:22

And again, we're gonna just gonna take the entities

06:25

which are marked with as pending sync,

06:28

we're gonna move them into that temporary folder. OK?

06:30

So it picked up the two files, bad one and bad two and it picked up the leaf folder.

06:35

OK? So we can go in here. But uh this is a little bit of an iterative process.

06:40

If you have a large fold or a deep folder hierarchy,

06:43

you can keep these operations where you create a new folder,

06:45

move the entity or the folder into that new folder

06:50

and desktop connector will notice it and its direct contents at least.