Prompt cloud data syncing using Desktop Connector

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Occasionally with Autodesk Desktop Connector,

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you may encounter a scenario where your project data does not sync to the cloud.

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This happens when files and folders are added to the workspace while Desktop Connector is not running.

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Once it is running again, it will automatically sync,

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but you may find that your most recent project data did not sync.

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In that case, first check to make sure the files are not corrupt, that Desktop Connector is indeed running.

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and has already automatically synced, and that your folder permissions are correct.

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If all of these are not the problem, then you can prompt Desktop Connector to recognize the files or folders in question

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and upload that data to the cloud.

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In this example, both Autodesk Construction Cloud Docs and the user’s local File Explorer windows are open.

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You can see that some or all the project data is not synced to the cloud,

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as indicated by the sync icon in the Status column.

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For this demonstration, files and folders were intentionally added to the desktop workspace while Desktop Connector was not running.

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Now, the program is unable to recognize and process these changes.

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In File Explorer, in the folder named “Folder,”

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you see that some documents were successfully added to the cloud,

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but the files and folders with “Bad” in the name were not.

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These were added while Desktop Connector was not running.

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To resolve this issue,

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the first step is to determine the highest-level folder recognized by Desktop Connector.

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This can be done by creating a new folder at each level until it is successfully uploaded.

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In this example, when a new folder is created in BadFolder, it is not recognized,

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but when it is created in Folder, you see that Desktop Connector adds it to the cloud.

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You can also view this syncing activity on the home screen.

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Now, from this top recognized folder,

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there are 2 ways to prompt Desktop Connector to upload unsynced data.

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You can edit files individually, or you can create a new folder and move unsynced data into it.

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Both changes should be picked up by Desktop Connector as new information to upload.

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For only a few files, assuming the parent folder is recognized, editing files may be the simplest method.

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For each file, make a small edit (and optionally, undo it), and then save the file.

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For this example, in “Folder”, Bad2.txt is edited and then saved.

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Now, Desktop Connector automatically processes the file and uploads it to the Autodesk cloud.

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Notice that this process does not work in the unrecognized BadFolder.

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Here, when a different Bad2.txt file is edited and saved,

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Desktop Connector does not upload the file.

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The second way to prompt Desktop Connector to upload unsynced data,

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is to create a new folder in the highest-level folder recognized,

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and then move the unrecognized data into that folder.

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You can move all data entities, regardless of syncing status, or only the unsynced files and folders.

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In this case, the unsynced files and folders are moved into New folder,

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the folder created and synced previously.

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Once you move the files, on the home screen,

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you can view the progress as some or all of the files and folders are processed and uploaded.

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Note that if unrecognized subfolders are moved into New folder,

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as in this example, the process may need to be repeated.

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Even if Desktop Connector recognizes and processes a new folder and its direct contents,

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it may not recognize the subfolder contents.

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In this case, create a new folder in the now-recognized subfolder, and move any unsynced files into it.

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Repeat this process, if needed, at each level.

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In this example, clicking through the New folder hierarchy indicates that all items were synced except Subfolder.

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The folder was recognized, but the entities inside were not.

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Before repeating the process, everything in New folder is moved back to its original location.

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Then, in Subfolder, a new folder named TempFolder is created and successfully uploaded.

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As previously, entities are moved into TempFolder, and the home screen displays the upload progress.

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The process is then repeated once more, by creating a new folder in TempFolder.

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For the occasional missed upload, remember to start by determining the highest-level folder recognized by Desktop Connector,

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and from there, you can either edit unsynced files or create a new folder and move files into it.

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Either method should prompt Desktop Connector to recognize and upload the data to the cloud.