Resolve upload conflicts after working offline in Desktop Connector

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In Desktop Connect or you have the option to work offline.

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This is useful, for example, when you need to work somewhere without online access, such as a job site.

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Once you go back online to upload your changes,

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conflicts can arise if other team members have made edits to the same files during this same time period.

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In this case, Desktop Connector enables you to resolve these conflicts by selecting the changes to keep.

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Looking at an example, suppose a user selects Work offline

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and then makes changes to some relevant files.

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After the user saves all changes, back in the local workspace,

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notice that these same files have a pending sync status.

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Also, the backup files are excluded, or blocked, meaning that they will not be uploaded to the cloud.

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This behavior is based on the Work offline selection.

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Later, to go back online and upload the offline work,

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the user right-clicks Desktop Connector and deselects Work Offline.

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In the tray, the gray icon indicates that Desktop Connector is reconnecting to the cloud,

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but notice that a red dot appears to indicate a conflict.

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Click Desktop Connector, and in the Autodesk Docs home screen,

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you can see that a file conflict has prevented one of the files from uploading.

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In this case, another team member edited the same file in the cloud while the user made changes offline.

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To resolve the conflict, click Browse (…) next to the file name, and then select Resolve.

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In the Conflict Resolution dialog, you see the options for resolution,

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which include keeping only one or both sets of changes, or resolving the issue later.

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At this point, you can coordinate with the other team member to determine how best to move forward.

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In this case, Keep mine is selected, and Desktop Connector uploads the changes to the cloud.

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Working offline allows you to edit project files away from online access,

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and then upload the changes once you are back online.

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If other users edit the same files during this time,

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conflicts can easily be resolved by choosing which changes you want to keep.