Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
Professional CAD/CAM tools built on Inventor and AutoCAD
Manage a broken file icon in ACC Docs.
Type:
Tutorial
Length:
2 min.
Transcript
00:03
In ACC Docs, you may on occasion encounter a broken file icon.
00:08
In this case, you cannot view the file in the online viewer, although you can still open it in Civil 3D.
00:15
In this scenario, it is helpful to understand the potential causes and recommendations.
00:22
One possible cause is that the file extraction failed due to internet connectivity or server outages.
00:30
Best practice is to check the Autodesk Health Dashboard or AWS Dashboard.
00:36
Another possibility is that there are too many objects in the drawing.
00:41
The viewer has a limit on the number of objects that can be displayed.
00:46
If needed, you can detach unnecessary references, clip XREFs, or reduce your number of layouts.
00:54
In some cases, a file or a reference in a file is not supported by Desktop Connector or ACC Docs.
01:02
If you are unsure, check the list of supported file types in the online Help pages.
01:09
Lastly, and this is the most common reason for a broken file icon, the file could be corrupt.
01:15
To address this, use the AUDIT, -PURGE, PURGE, RECOVER, and WBLOCK tools to repair the corrupt file.
Video transcript
00:03
In ACC Docs, you may on occasion encounter a broken file icon.
00:08
In this case, you cannot view the file in the online viewer, although you can still open it in Civil 3D.
00:15
In this scenario, it is helpful to understand the potential causes and recommendations.
00:22
One possible cause is that the file extraction failed due to internet connectivity or server outages.
00:30
Best practice is to check the Autodesk Health Dashboard or AWS Dashboard.
00:36
Another possibility is that there are too many objects in the drawing.
00:41
The viewer has a limit on the number of objects that can be displayed.
00:46
If needed, you can detach unnecessary references, clip XREFs, or reduce your number of layouts.
00:54
In some cases, a file or a reference in a file is not supported by Desktop Connector or ACC Docs.
01:02
If you are unsure, check the list of supported file types in the online Help pages.
01:09
Lastly, and this is the most common reason for a broken file icon, the file could be corrupt.
01:15
To address this, use the AUDIT, -PURGE, PURGE, RECOVER, and WBLOCK tools to repair the corrupt file.
Sign in for the best experience
Save your progress
Get access to courses
Receive personalized recommendations
May we collect and use your data?
Learn more about the Third Party Services we use and our Privacy Statement. May we collect and use your data to tailor your experience?
Explore the benefits of a customized experience by managing your privacy settings for this site or visit our Privacy Statement to learn more about your options.