Employ best practices and recommendations to improve performance while running Desktop Connector with your Autodesk products.
Transcript
00:03
When using Desktop Connector to manage your projects in the Autodesk Construction Cloud and on your local drive,
00:09
there are some simple best practices and suggestions to help optimize your experience.
00:15
Keep these recommendations in mind as you work.
00:19
While Desktop Connector is running,
00:22
deleting documents from your local drive will result in the deletion of documents from your Docs project in ACC as well.
00:29
Use caution when deleting files.
00:33
Keep Desktop Connector up to date.
00:36
The most recent version of the application includes the latest and best options for managing your files and folders.
00:44
Remember to monitor the available disk space.
00:48
When you open cloud files, they are cached to your local drive.
00:52
To free up space, simply right-click a file or folder and select Free up space.
00:59
This removes the file from your local cache.
01:03
Open the file again, and it is downloaded on demand and re-caches locally.
01:09
Be aware that Desktop Connector does not enable you to specify an alternate drive for your local cache,
01:15
so it is important to routinely check for space.
01:19
With the latest version of Desktop Connector, use the Home screen to verify pending actions, and to see any potential issues.
01:27
If you encounter issues, here are some suggestions to consider:
01:32
First, try to identify the problem.
01:35
Ask yourself how and when the problem began and who or what might have caused the issue you are experiencing.
01:43
Gather as much information as possible.
01:46
This includes using error logs, screenshots, video of the issue, and diagnostic tools to help identify the issue.
01:56
Try to reproduce the problem.
01:59
Attempt a fix based on your learnings and the information you gathered.
02:04
When necessary, log a case with Support and provide as much information as possible.
02:10
Keeping these recommendations in mind when working in Desktop Connector
02:15
will help you improve your experience while working in the application.
00:03
When using Desktop Connector to manage your projects in the Autodesk Construction Cloud and on your local drive,
00:09
there are some simple best practices and suggestions to help optimize your experience.
00:15
Keep these recommendations in mind as you work.
00:19
While Desktop Connector is running,
00:22
deleting documents from your local drive will result in the deletion of documents from your Docs project in ACC as well.
00:29
Use caution when deleting files.
00:33
Keep Desktop Connector up to date.
00:36
The most recent version of the application includes the latest and best options for managing your files and folders.
00:44
Remember to monitor the available disk space.
00:48
When you open cloud files, they are cached to your local drive.
00:52
To free up space, simply right-click a file or folder and select Free up space.
00:59
This removes the file from your local cache.
01:03
Open the file again, and it is downloaded on demand and re-caches locally.
01:09
Be aware that Desktop Connector does not enable you to specify an alternate drive for your local cache,
01:15
so it is important to routinely check for space.
01:19
With the latest version of Desktop Connector, use the Home screen to verify pending actions, and to see any potential issues.
01:27
If you encounter issues, here are some suggestions to consider:
01:32
First, try to identify the problem.
01:35
Ask yourself how and when the problem began and who or what might have caused the issue you are experiencing.
01:43
Gather as much information as possible.
01:46
This includes using error logs, screenshots, video of the issue, and diagnostic tools to help identify the issue.
01:56
Try to reproduce the problem.
01:59
Attempt a fix based on your learnings and the information you gathered.
02:04
When necessary, log a case with Support and provide as much information as possible.
02:10
Keeping these recommendations in mind when working in Desktop Connector
02:15
will help you improve your experience while working in the application.
