Resolve invalid folders in Desktop Connector

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In Desktop Connector, you may encounter a scenario where an invalid folder occurs,

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for example, if you create a folder directly in your local workspace.

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If this happens, you can easily resolve the invalid folder.

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Here is a scenario where an invalid folder requires resolution.

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In the Autodesk Construction Cloud, there are three projects in the USA-Midwest hub.

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In the local workspace, you can see the same three projects.

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In this example, a user creates a new folder in the local workspace, titled “Vernier Road Construction”.

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Notice that this new folder does not have the syncing icon and is not syncing to the cloud.

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Back in the cloud, observe that the new folder does not exist.

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This is an example of an invalid folder.

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To remedy this, first, right-click Desktop Connector in the tray, and select Exit.

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Then, restart Desktop Connector.

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A warning indicates that a folder has contents that need to be cleared.

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Here, you have the option to Shut down or go directly to the invalid folder.

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Click the path to the folder.

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In your local drive, select and delete the invalid folder.

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In this case Vernier Road Construction.

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The window automatically closes.

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In the warning dialog, click Shut down.

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A browser window opens to the help page for handling unhealthy environments in Desktop Connector,

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including instructions for resolving invalid folders.

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Exit the browser.

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Now, restart Desktop Connector.

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This time it will start normally, with no warnings.

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Navigate to the local workspace, where you see that the invalid folder has been resolved.

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It is important to remember to create new folders in the cloud instead of directly in your local workspace.

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However, it is easy to resolve invalid folders should they occur.