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Outside the Box: Pushing the Limits and Traditional Uses of BIM 360 Field

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Description

Many areas of BIM 360 software appear to serve a singular purpose or serve primarily the building industry. However, with some creative thinking and front-end work, BIM 360 can be a total project documentation and tracking software for change order management, fieldwork tracking, multiple miniproject tracking, material tracking, and critical schedule milestones. All of these things can be accomplished with expanding the uses of issues, tasks, and equipment modules, and working with their frameworks to create a complete and thorough database for managing your project resources and schedules, not only in the building industry, but also in the civil and utility sides of construction.

Key Learnings

  • Think outside the box to use new and creative ways to maximize tasks, equipment, and issues to deliver strong tracking workflows
  • Learn how to integrate and make connections between issues, tasks, and equipment to ensure critical project deliverables do not get missed or lost in a sea of data
  • Understand the collection of data and how to best set up your project and project users for success
  • Understand BIM 360 reporting structure with both packaged reports and custom exports to maximize your ability to deliver quality and timely information to your project teams

Speaker

  • Joshua Lannen
    Josh Lannen's current position with BOND Brothers is a quality assurance / quality control (QA/QC) manager, and he oversees BIM 360 software deployment. Lannen started his career in 2000 with Turner Construction working on projects for clients such as Liberty Mutual, Blue Cross Blue Shield Association, and Harvard Business School. Over the last 16 years, he has held the positions of field engineer, assistant superintendent, superintendent, and project manager. Lannen was a key team member on the Tata Hall project for Harvard Business School, where he provided support and technical assistance in addition to the utilization of BIM 360 software to its full capabilities. In his current role as QA/QC manager for BOND, he oversees the quality program and BIM 360 software database for the entire company. He is continually improving best practices and keeping the company current on industry advances and trends. Lannen earned a BS in civil engineering from Northeastern University and is a member in good standing with American Society of Civil Engineers.
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Transcript

JOSHUA LANNEN: Hi, I'm Josh Lannen. I am quality control manager for BOND Brothers just outside of Boston. This class is Pushing the Limits in Tradition Use of BIM 360 Field. So what I'm hoping to show you guys is just what we think about outside of the box uses of the product using primarily equipment and tasks. And I have some pretty good examples, I think, of what we've done.

So I'm going to tell you a little about BOND. I'll tell you a little about myself, the problem, the solutions that we've come up with, some of our lessons learned, basic key elements. And then you guys have any questions, you can either wait till the end, or feel free to ask them throughout. It might be more relevant to the conversation I'm having.

So I did upload these slides in a PDF this morning. I don't know about the rest of you being jet lagged, but I was up at 3 o'clock trying to get this put back together. So a couple of things-- two exits, there and there. Whether there's an emergency or you decide I'm boring you to tears and you got to get out of here, just don't trample anybody on the way out.

So about BOND, these are the markets that we serve. We're a regional contractor pretty much in the New England area. We are all the way down in Manhattan and the Bronx. We also have projects that we're looking at in Virginia and Michigan, couple other specialty things with the District Energy Group.

About me-- I'm quality control manager for the entire company. That includes about 300 management people and 500 trade people. I interact with probably close to 200 to 300 people on a regular basis that are using BIM 360 Field. So I'm the primary and only administrator for it.

So I have a bachelors degree in civil engineering from Northeastern. D is for a diploma, and I earned that the hard way. I am also a licensed contractor. And I worked my way up through the ranks from field engineer.

I was a Turner tot, chief a party, assistant superintendent, superintendent, project manager. If there is a hat in construction, I have pretty much worn it, sometimes not too well. That's why I advanced and bounced around so much.

I am also a certified BIM 360 Field development pain in the ass. So any Autodesk people in the room? You hear to heckle me? Did [INAUDIBLE] or somebody send you?

So just to get a feel, what do we have? Contractors, raise your hand. Architects? Engineers? People that just came for the good looks and are very disappointed? There you go.

All right, so I start a couple of slides of a lot of the presentations that, when we build our projects, our clients and architects and everybody they have a vision for what this product should look like. So they have this nice shiny object. And then they give it to us in a big pile like this.

And it's up to us to try and assemble it. And it's kind of like a barbecue grill. And all the parts and pieces don't really fit together. And we end up kind of back where we started, but it takes a lot of work.

So what really creates that, I've come to think of, is what's the single biggest problem in construction that we face today? And that's a breakdown of communication. We've all seen this a million times, but it is as relevant today as it has ever been.

We don't talk to each other. We don't interface. We just don't have the conversations that we need to have. So when you look at with our data, how do you guys manage and collect your data?

We have people using Excel. We have people using Word. We have PDFs. We have field books. We have access databases. We have Bluebeam, paper sketches, napkin. You name it, we find it on a job site.

And then how do we store all that? Well, we have in filing cabinets, Dropbox, the shared drives. It's all over the place. These are just the things I found in five minutes, looking where it's stored on computers, is stored on iPads, is stored on laptops, phones, everything.

You cannot find anything usually in one cohesive spot, you know, that giant stack of paper that the superintendent hands you at the end of the job and says, here you go. Here's all of my records for the job. That's fantastic. Now what do I do with it?

So where does that leave our teams? You're staying there looking at a giant mountain of data. And we don't know what to do with it.

So all these create pitfalls and limitations. So because of this, we don't have a good way of taking version control and getting the right information. We don't have security and editing control over a lot of this data.

Because you just send us an Excel spreadsheet. They manipulate it. And it has problems. You can't really track the version of things.

None of these systems are collaborative. We don't have defined workflows. You're replicating errors, copy and paste. And then do you know the true status of the information you're looking at?

I just pulled this off the website of some of the top eight-- I didn't put them all up there-- just Excel mistakes. These number in the billions of dollars around the world. You read articles that will tell you that Excel is probably one of the single worst pieces of software ever developed, because it made people lazy and copy and paste. And it just creates compounding errors that nobody knows what the true value of those are.

So how do we improve our communication delivery of information to the team? We do it by getting the right data at the right time to the right people, so they can decide and act on that information. So our solution has been BIM 360.

We've been a customer since Vela. We've been using it for 13 years. I have close to 3,000 projects in our database of which, right now, about 150 are active in various stages either from warranty all the way through active construction. So we're constantly drawing on that.

But even with BIM 360, it's got the same problem. It's siloed information. It doesn't really talk to each other. All these things are different places.

So how have we chosen to break down those silos? With your issues, your checklists, your files, photos. We take the equipment and the tasks. We use them as the basket.

We take that as the place where you gather all your information. And you link all this information together, and you store it back and forth. What this allows is a cycle where people can enter the information from the office. It goes out to the field.

They can add onto that information. And then they can, hopefully, build that database and that deliverable to the client and, also, make those decisions that they need in a timely manner. So the first thing that we have to do is just not think of equipment as equipment.

We want to think of it as different things. We want to think of it as a tool that we can use to communicate with our scope tracking. We've use it for tracking databases, change order management. We've done foundation tracking, weld mapping, and even some light scheduling with it.

The thing I'll go through is not really quite in this order, but these are the things I'm going to talk about and, hopefully, get through. And you guys can learn some something and go out with it. So one of the first ones we had was firestopping tracking.

We have a utility customer. Their substations are all over the Northeast. They had a major fire in one. And they realized that they did not have adequate firestopping.

Because these are so old, these facilities are 50, 60 years old, they've been punched, cut up, beat up, walls torn down, doesn't matter. So what we did is we had all these multiplications. Everything had to be engineered.

Some of the fire departments said, if this thing catches on fire, we're not going in there. It's burning until everything in there is destroyed, because it's just not safe for us to go in there. We tracked over 1,000 treatments of just pipes to full blown openings.

And we had multiple engineered firestopping. So each one of these openings that we had had an individual detail that had to be followed for Hilti. Sometimes it's the same one multiple times. So how we had to convey that is develop a process.

We surveyed all of the facilities. We came out with Hilti and what kind of solution was needed to actually make these firestoppings work. Then this team-- and I can't take any credit for this.

This is all what the team did is they started creating barcodes. And they came up with a coding scheme that they put next to each one of these holes. And in some cases, you'll see we have multiple holes on one wall, each with a tag.

And they could scan that barcode, or they could type in that barcode, number and find out what the solution was. And then we tracked it. So we used the status within equipment to see what the actual status was. So we knew, when we were done at that substation, we could move on to the next one.

So what you have here is we have the station ID, what type of penetration it is. We have a location and a brief description of what we're actually supposed to be fixing. This was entered in by the project manager.

So when the superintendent or the foreman went out there, they looked at it and then, OK, well, this either makes sense-- it is a 3 inch core hole-- or, guys, this is a 1 by 1, you know, cable tray penetration. So I just blew it up a little bit. It's not that thing.

So I also didn't mention I'm not really good at putting together presentations. That's what marketing does for me. And I was too late to have them do it right, so you got to bear with me.

So just more examples-- each one of those, if you notice right here, we have three different penetrations. Each one of them has it's own unique barcode system. So each one of those will be tracked separately.

Each one of them has its own Hilti detail. So we create the equipment. We assign the treatment. And we track the progress. So this right here is the history of when it was created. So we have a whole lifecycle of each one of those penetrations.

We have the pictures attached to it that we took. Also, it allows us to have the product that we're supposed to use. And then we attach the cut sheet for those Hilti products.

So when the foreman or anybody doing this work they walk up to it, they have the actual detail. They know what they're supposed to do. And they have all the information they need to do this right.

Same set of substations and a very similar thing is they had fire doors that were a big problem. They needed a tracking mechanism. And the scope of work ranged on this all over the place from replacing an entire door and frame to just doing a little tweak of a hinge.

So each one of these, because of that, we have 142 doors that had some kind of treatment. Again, we took the equipment matrix, we assigned each opening a barcode. We had what kind of opening it was.

And then the scope of work for each one of those openings was typed into there. So when the carpenters went up there, they could scan it. And they knew exactly what they were supposed to do, whether it's adjust the hinge, replace the closer, just make the panic hardware work. And then we had the pictures of it for each one, so they could see that it was done.

So the other uses that we had is for project tracking. And this one started out kind of interesting. We had a utility customer in Boston for doing gas services.

And this project team started out with they have these OQs that they publish every single month. They're fit in three binders, a stack about this tall. Every single crew is supposed to have these binders in their truck at all times.

And they update them every month, but they update the entire thing every month. And they don't actually tell you what pages they've changed. So every month, we had 14 crews. We were taking the entire binder, putting it aside, and then putting all new binders out.

So they got permission from the utility contractor to do this electronically to where every single month we would download the new version, and then we would push it into BIM 360 Field library. And then every foreman had it on their iPad. So we had actual gas foreman.

When I was training them, everybody said it kind of looked like the Breakfast Club in my office, because I had a whole bunch of just-- you know, they're gas guys. They're sitting there with their shovels in hand digging ditches and putting stuff in. But they had iPads.

So this is how we get the information from the client. All the information's there. We mark up these folders. And we would enter it into an Excel database.

The woman who developed this called it the Bible. The people that took over after she left the project called it the unholy piece of garbage from hell, I believe, was the exact-- phrasing of it. So when I actually asked them for a copy of the file so I could use it in the presentation, they said, what do you want that thing for? I thought we burned it a long time ago.

It was tough. We couldn't do anything with it. One person managed it. And it was her system. It didn't make any sense to anybody, but her. So it was a disaster.

So we got the idea based on the door tracking and the firestopping that we would use the equipment matrix. And we went through probably several iterations of this. This is the latest one that we have, where we get the work order number, the address, the neighborhood in Boston that we're using, or the borough in New York that we're doing, because we use it there.

The status of it-- so they use this for tracking their billing, whether they've marked it out. We have our permits, when the permits expires. Dig safe numbers are in there.

If there are any restrictions on the permit, we also have the checklist linked to this. So when the superintendent goes out, they do what's called a bird dogging report. They walk out. They do a checklist. They take pictures of all the existing conditions.

So then when the foreman and the gas crew shows up, they can actually see the checklist that the superintendent did. Because they know what address they're working at. So they just type in that work order number. And they can see all of this, whether it's been done.

Before they leave the office, if they see that the status hasn't been posted or that they don't have valid permit times for it, because of a holiday or some other restriction, they know that. And they can plan their work accordingly. So it gives us one singular database that all these crews-- we at a point have anywhere between 10 to 20 crews around Boston and New York City using this database to track their work.

The best part about this, too, is because it organizes anything, we know the job number. We have the whole history. This tracking system that we've used has saved us in real dollars over $200,000 in claim avoidance just by having the information that we can find quickly.

It's probably saved us even more in soft costs where we haven't had to go searching around and asking people, hey, you know, can I have your iPhone? You know, what pictures do you have for this day? We go to that work order number, and we have the entire history of it there.

So this is just an expansion of the database. We also know who the foreman were. We know checklists that are there, if we've done the checklist, when we started. We also put quantities in here for quantity tracking.

So we can match that for the billing, whether we hit ledge. Because all these have unit rates we get paid for. And so the people on the office side, they can track all this information. And it helps them with their billing. It's made their life a lot easier.

Probably one of the most satisfying things I had was the guy that manages this sent me an email one day. It said, thank you so much for making my life easier just by setting this up. And all it really was is I gave them the idea, and they set it up and ran with it.

So these are just the examples, the checklists that we have. We have the entire project history on the other side. So we know when people showed up. We know when the restoration crew was there. We have the restoration checklists in there.

We attach the permits. So if a police officer or anybody comes up and says, hey, what's going on, you actually have the permit attached to the piece of equipment. We have the pictures.

Believe it or not, in the city when you post no parking for construction in neighborhoods, people rip down the signs and park there anyway. I can't believe people would actually do that in a place where parking is really tight. So what we've had is, in Boston especially, we have police details with the crews.

And they'll take their picture and say, this is the what was posted three days ago. You can clearly see the signs were there. And the police officers will then-- OK, it was posted. Somebody ripped the signs down. They're going to knock on doors or just start calling tow companies and get cars away.

So I think that fact alone has increased efficiency. You don't have crews that are staying around waiting for cars to be moved, because we've proved that we did what we were supposed to do. One of the best examples we had was a checklist with this where we buried a gas line that's supposed to be 3 feet deep.

We got called by the client and said, your gas line, they just went out to put the meter in. It's barely a foot in the ground. We pulled up the checklist. And part of our checklist process is that you take a picture of the finished trench before you backfill.

We had a tape measure picture clearly showing it was 3 feet deep. The developer of the site-- it was a greenfield site-- owned up the fact that they re-graded the entire site after we put that gas line in. So we got paid to put it in.

We got paid to take it out. We got paid to put it back in again. And we also didn't have the lost opportunity of that crew being somewhere else. That single instance saved us over $15,000 in crew costs.

So it paid for about half of the license, I think, for the year in that one instance. So the biggest advantage of this is that we got people to actually buy into the system. We made it easier.

We got them involved, so they would actually use it. And when they used it, they saw the benefit. And, you know, that was the swing of, I guess, the rollout or the implementation for us.

When they actually saw that they were proven correct and their job was saved in their mind, like, hey, this isn't so bad. Josh isn't just the jerk pushing stuff on us to be better. They actually bought into it.

So this next one, one of my project managers came to me. This is the museum at Harvard. He hates our change order management, because there's a lot things we do very well. And our project management software is terrible.

But he came to me and say, hey, I want to try and use BIM 360. I've tried other software. It just doesn't work. So I want to use it as an info exchange.

So what we did is he came to me and said, yeah, sure. We'll try it. I try to make everything in BIM 360, because it's my baby. And it proves my worth. So we came up with an idea.

We said, OK, we'll try using tasks. So PCO gets sent out. Subcontractor, they create a task on their end. And they upload their pricing to it or whoever the assignee is.

PM reviews that, adds comments. If it's good, he will change the status back so the architect and owner can review it. They can add their comments. And it goes back, or they reject it. And we've turned it into an info exchange.

There's a couple of flaws that we've come up with it, but this is what it looks like. Again, it's kind of hard to see. So I apologize for that.

But you just have your PCO numbers on here. We have the status. We know where the status is through each step, the subcontractor or whoever it's currently assigned to, the date that it's due. And then we also put it on a calendar view.

That's the nice thing about tasks is you can show it in the schedule, so people can prioritize it. The project manager can set that up to when he needs due dates. And he can also look at that whole thing and says, all right, this was supposed to be due to me. And it's a very quick way to look at this information and just see where we are instead still trying to comb through an Excel spreadsheet or a prologue printout or whatever it is.

A couple of things that we found is that it's a flaw that we think with tasks is tasks do not send out an automatic notification when you've been assigned a task unless you subscribe to get bombarded by every single BIM 360 email that comes through. So that's the one drawback we have right now with this process. There's a couple other quirks that we're still trying to work out.

This is very much a work in progress, but it is working. But the lack of immediate notification has been problematic for us. And that's one thing that I've been telling Autodesk for quite a while with tasks in general is that push notification that something's happened specific to that person for an action item outside of issues or checklists, it's needed for tasks. Because they're a higher level of importance in my mind.

AUDIENCE: It doesn't have that functionality right now?

JOSHUA LANNEN: It doesn't. So the work around we've had is we run a task report that is scheduled to go out and show each subcontractor what their tasks are by the day. But there are some limitations.

Also, the reporting of the tasks, the way they come out in the spreadsheet view, we have some custom fields that are in there that they don't show up on any of the reports. So it's been work in progress. It is working.

And the team, they're sticking with it, which is good. But I'll be the first one to admit this is far from a perfect process. But it's working.

AUDIENCE: Next year.

JOSHUA LANNEN: Next year, yeah. So this is just how it looks. And I blew up the pictures a little bit more of how you have the task assigned, the status. Here's the Excel spreadsheet that was attached by the subcontractor with the pricing.

We have comments from the project manager back to the subcontractor or what they have, feedback, from the architect. And then we have a history. So we can go back and see what was going on with it.

The nice thing about a lot of things within Field, especially the tasks and equipment, is that history, being able to see when somebody touched it and figure out what went on. So if information disappears or anything changes, we know exactly who did it and when. So the next one I'm going to talk about, we did this.

It was a foundation tracking, where one of my really, I guess, thoughtful or innovative assistant superintendents, he decided he was going to use the equipment matrix to track his foundation. So he set up the equipment. He then took his foundation site plan. And he barcoded every single pier, footing, you name it.

And then he would carry this. He had this on the wall. So anybody could walk up and scan it with their iPad. But he also carried one around in his pocket. So when we knew where it was, he could take his iPad, scan it, and then do his checklist. But he also had the pier details on it.

So then you could find all the checklists that were done, the pre-pour checklists, the rebar checklists. Everything that was done for that one instance was there. I don't know if I-- so this is where there's a couple of things wrong with equipment. And this was one that has been a glaring problem with us for a lot of things.

If you notice on this right here, attachment deleted. One of the assistant engineers on this project, he did a database update. And somehow we lost every picture for this for a whole set of equipment, because of whatever he did. And we couldn't get it back.

So one thing I will caution you on on all of this, it's good, but you need to-- and I'll talk about this, kind of our lessons learned. But I'll mention it now. You need to keep tight control over who has access to this and manage it through the process, because sometimes you will lose data. And it is not fun when you have to explain that.

The good part is is a lot of these photos, because they were taking equipment, they copied into the photo library. So they weren't completely lost. But we just didn't go back and put them back in, because it was going to be too much of an effort.

So this next one is a project we have in Boston. It's a theater project, very fast track project, one of those where the client needed it done by a certain day. And then they just took a really long time getting everything together and the design finished.

And it's been very tough. What happened is the pace of construction actually exceeded the pace of design, surprise, surprise. Field work bulletins weren't not issued in sequential order.

So we had close to 50 bulletins at the time we set this up. And bulletin three, if you looked at the pour schedule, needed to be done-- bulletin 43 had to be done before 3. So we were trying to figure out how to get our hands around this.

So given the calendar view, we looked at the task module. This is one of those ideas that worked good, but never got executed to its fullest. So we set up all the tasks. We took a copy of the field work.

The task name was the field work order number. And then we attached the field work bulletin to it. And then we were supposed to set the schedule.

The team never really did that. So if you notice, we have everything due on one Wednesday in the middle of the month. That was the day I set it all up.

The plan was to have them move it around and actually show it the way you saw with the PCO module. But it wasn't a total loss, because they were able to look at the task and use the information embedded within the field. So this is just what the tasks look like.

We then have the attachment there. And then we had the sketch attached to it. So it allowed the team to take that information, organize it, and then have somebody out in the field find the sketch that they were doing, so they knew what field bulletin was and what the sketch was without having to search through a library, carry sketchbooks out, go back to the office. Everything was set up there.

So I'll give it a partial success. But had we actually put it in the schedule, I think it would have been a little bit more successful for us. But I still count it as a win.

So next example I have is weld mapping. And we used the equipment. All of our stuff, it's gas. It's electrical. It's dangerous stuff. We only have one chance to get it right.

And when it goes wrong, everybody's pointing fingers. We're on the news, and helicopters are flying over, and sometimes people go to jail. So we don't want to be in that situation.

So because of that, there are strict constraints over how we modify our process and each step. So what we did is we came up with the process of taking our equipment matrix and we developed a weld map. So when you look at the weld map, what we have here is all of our joints are numbered.

We have the type of closure that we're doing, the location, so the zone or the station number that it's in, final inspection complete. So we track the status. And then we see the checklists that are done and the day it was created.

This has kind of turned into a big company standard for us, that project. This information was from a different project. This was one of the second or third projects down at the University of Connecticut. There's over 1,000 lineal feet of high pressure steam that runs snakes all over the campus.

We have a detail on every single joint and all the steps that we took. This is what one of the weld maps looks like. Each one of those is associated piece of equipment that you can click on and use and drill down and find that information for.

AUDIENCE: Did you barcode the maps as well?

JOSHUA LANNEN: We didn't barcode these. We do have weld maps on them, but we don't barcode them, someday maybe. The better outcome of this, I think, would be to use something like the GPS tracking from your phone when the picture was taken and put it on a map.

And that's something, if you guys are around on Thursday, we won't discuss this. But Josh Canter and I are part of a more in-depth thing about AI and machine learning with Autodesk of how we're trying to take some of those ideas and take these photos. And especially in our horizontal work-- where right now we've got a project that's 7 and 1/2 miles of electrical duct bank that's welded from Boston all the way into one of the suburbs, power plant to substation-- if we could geotag each one of those photos, and then when you click on the photo you know the equipment it came from, we can get that whole history and find it. So it's one of those future things that we're on the cusp of being able to do, but it's not there yet.

And this is the steps that we took for these pipes. You have the welder. So we have the weld tag on it. You see the shielding on it.

The welder, he has the inspection on it. And then we actually have the coding picture. So we do this with gas. We do this with electrical, chilled water, steam.

All these things have warranties. And they have very specific processes. Each one of these has the checklists attached to it. Here's the pressure tests being done.

This is probably one of the biggest successes other than the tracking of using the gas services. The other one that we've done is just simple pile tracking. With this, we have a couple projects. We had thousands of piles.

This one here only had 250 only. The other one that we had before that had 1,890. We have a piece of equipment for every one of our piles.

All the attachments are there. The checklist is attached to it, the blow counts. We have an entire history of each pile as it was done. When we have the inspector's report from Haley Aldrich or whoever the geotechnical engineer, we take the report, take a picture of it. We attach that to the equipment matrix.

Then we have everything there. So something goes wrong, we can find it quickly. That's a lot better than thumbing through a field book or however else you would do it.

And non-construction tracking, so this is probably the one that I think I'm most proud of just for how it came together and what happened. One of our employee's son, he's getting ready to go to college. And he's trying to become an Eagle Scout.

So he came up with this idea that he had a plan to document the grave sites of every single veteran in his town. I think there are 12 cemeteries. There were 1,600 veterans that were located.

The town had a kind of a loose Excel database that wasn't really maintained. It was kind of a mess. So the employee came to me and said, Josh, what I've seen in BIM 360, do you think we can use it?

I said, I don't see why not. Let's give it a try. So I got permission from our executives to use our database for a non-company use.

I reached out to Autodesk, and they liked the idea. But we haven't fully pursued how we can get that out to them. So what we did is we took the baseline information from the town in Excel database, and we pushed it in the field.

We came up with different categories. And we can't see them all. But if you guys ever want it, I can make it available if people want to see this. And we have the names, if we could find it, whether a KIA or whether they died of natural causes, the cemetery that they were in, the branch of service they were in, the theaters of battle that they served in.

And then they took it to a next step where they were looking were their placards, did they have flag holders, were they identified as a veteran. It was a pretty cool thing.

AUDIENCE: [INAUDIBLE] family [INAUDIBLE]?

JOSHUA LANNEN: Well, that was kind of the next thing that we you could go with this if you think about. And you jumped ahead of me, but this is what it looks like. So we have all the information here that we could find if it was on the gravestone or in the public records. And then they took a picture of every single headstone to have in the database.

They gave this over to the town and the VFW. If you think about what you could do with this-- they wanted to try and be able to let other Boy Scout troops use this. I don't know how we do that, because that's something that Autodesk would probably have to sponsor.

Because we would have to extract this out of our database and put it into something. But if you think about it, 40 million people have served this country to protect our rights. Sorry, I get--

AUDIENCE: [INAUDIBLE]

JOSHUA LANNEN: But like you said, if you went and, with families permission, barcoded this, you could have the entire history of that soldier for people to go up and see what their life was and what that person was.

AUDIENCE: You could literally sort that by battle, by theater, by army. by branch. You can sort it by state, [INAUDIBLE].

JOSHUA LANNEN: It's one of those things that the power of it is almost unlimited if you could set it up. So, sorry. So lessons learned, best practices-- you find your champions. Find the people that will actually adopt this, people that will hear you out.

They'll suffer through the pain with you. They'll deal with the things that it doesn't do exactly the way they want. They'll work within that framework. And they will try to make it happen.

Start with small projects. I don't suggest taking on anything huge. Although, when we did the first pile one, we took on 1,800 checklists, 1,800 piles at once. But we had already proven that on smaller scale.

So the proof of concept was there. You know, that firestopping within the substations, that was probably one of the best things that we could start with. Because it was small and contained. And it was a very small group of people to do it with.

Don't be afraid to fail. As I kind of alluded to with my GPA in college, I'm not afraid of failing. I actually did it pretty well. But I still got through it, and I persevered.

So don't be afraid. If it doesn't work, try it again. Try it a different avenue. Put it on the shelf for a while, and then pick it up again if you find a different solution or a different use case for it.

And that's what I said. Don't be afraid to abandon it. Keep an open mind and try new things. Nothing up here was ever designed by Autodesk to be used the way we use it.

I wasn't just sitting there one day and said, hey, I'm going to push this process on people. Somebody came to me with an idea. And I heard him out and said, hey, let's try it. Let's see what happens.

Some best practices to think about-- be careful when creating your custom fields, especially in equipment. What you may end up with is a whole bunch of useless information across all of your equipment types. So if you have foundation information, you're going to look at it all the way across your pumps, and your switch gear, and your fan coil units.

The one thing that is a problem with equipment is you can't copy and paste some of those statuses for each one of your subtypes. So there's a lot of thinking you have to do on setting that up to clean up your data and make it true. Limit access to edit and delete equipment and tasks.

That's one of the hardest things, because it's counterintuitive to what I'm trying to say is we want everybody involved with it. But if everybody is involved with it, it can start degrading the data. But because of the history, you know who did it. And we can try to figure out what happened. And a lot of times, we can recover that.

You can see, especially on the status changes, what the previous status was before it changed. So if somebody does a bulk update and it messes everything up, you can go back through it manually, put it back to where it was, and get that true status back. And when using tasks, you got to develop a really strong workflow based around it.

Get people to understand how we're going to use it, what the intent is, and where their role fits into that. The biggest challenge they'll face is just people's mindset. You can show people things and show them that it's better, but there's still, in this industry, a lot of people that are stuck in their ways.

I'm even stuck in my own ways. But, you know, don't give up. And just keep pushing ahead.

If you all like to reach out to me, there's my contact information. And I will take any questions you have. Go ahead.

AUDIENCE: So do you tie BIM 360 Field to any of your other non-operational uses, like [INAUDIBLE], scheduling, [INAUDIBLE]?

JOSHUA LANNEN: Not currently. I'm still trying to convince people of that last one that there's a better way. And some people are starting to come around. Pre-con, we're making some strides in that of at least getting the documents in there faster. I'm trying to show people early on.

We have a lot of superintendents now that they're doing their pre-construction photos in BIM 360. So then estimating will look at it when they do the walk-through. And they at least have access to that and if there's certain checklists that we're doing.

So not entirely, but we are using it. And we are using it for turnover. Those weld maps, there's data books that we have to turn over to all these customers, giant volumes of as-builds.

So we take those entire things, we hit print. And I could have brought it here, but that one project, the first thing we did, the data book is literally this thick. I think it was 6,000 pages of information that we had collected for that project for every single weld.

AUDIENCE: [INAUDIBLE]

JOSHUA LANNEN: That we only had one, because we were able to give them the PDF copy of it. OK.

AUDIENCE: Your thoughts on taking the line items from your [INAUDIBLE] and tying them to [INAUDIBLE] BIM 360 Field, so I can track back and forth along [INAUDIBLE].

JOSHUA LANNEN: Oh, it'd be awesome. But it is such an arduous manual process, you'd smash your head against the wall before you actually got through it. If they could automate that or if you knew a way to work through the API and get it to do that-- I don't-- but that is definitely an option that would prove successful. Yeah.

AUDIENCE: [INAUDIBLE] use the drop [INAUDIBLE] on all those welds and [INAUDIBLE].

JOSHUA LANNEN: We have not used it for the welds. But I had a project for MIT where the superintendent used the drop pins for issues. And they did it for creating-- it was Building 2 at MIT, which if you see any of the pictures in the movies of MIT, there's the great dome, it's the building on the right.

It's a limestone building. And we had individual treatments all over the place. You know, like, that quadrant had this treatment. And they actually put pins and used the issue status to track what everybody was doing and go all the way through and then figure out how it was close.

The problem we found with the pins is they don't get locked in place. And we had the problem on that MIT project. And why we haven't really done it since for that reason is they get moved around. And all of a sudden, you're-- that's why I think if we can use the geotagging, somehow get that with where the picture's taken based on GPS, I think that'll be a better success and then have Google Maps or something actually create that pin for you. Then you click on that pin and see the information. Go ahead.

AUDIENCE: So the information [INAUDIBLE].

JOSHUA LANNEN: Probably, but I haven't done it. Through the API, there's all kinds of things that you can do. I've seen other people do that.

I'll tell you right now, I personally am not. I'm not a programmer. And that's one of my frustrations is I see what you're talking about, some of those just great ideas.

If you could get it into even Microsoft Power BI, you can create a dashboard on some of these things. But, for me, I am not that knowledge. If you find out, please email me, because I'd love to know about that. But it is possible.

And I think with the next generation of Field built on Forge and some of the other partners I've talked to about that effort, I think eventually that will be something we can do for those integrations. Because if you could start tying in production tracking, then it would tie to your cost, tie to your schedule. All of the pieces are there. Somebody just needs to link them up.

AUDIENCE: Have you have ever [INAUDIBLE] from a [INAUDIBLE] or any [INAUDIBLE]?

JOSHUA LANNEN: We have, but it hasn't worked out very well for us. Part of it is-- and it's been kind of the thing with the industry-- the information we're getting for some these models is too generic for what we're doing. And it isn't customizable.

And if you were in my session last year, the one I did in Denver, having that conversation, getting the design model and that information up front so it's integrated in the model, by all means, there's a great workflow to push it directly from Revit into BIM 360 and create all of your locations, create your equipment. That is possible to do. The reason why we haven't done it is for what I said.

We don't have the fully developed models, at least in our industry where we are, that we get that information and we can with confidence do that and not have to go through a whole manual process to get that right. While it's a good idea, right now for us it's more trouble than it's worth. Travis.

AUDIENCE: Going [INAUDIBLE] the data [INAUDIBLE], did you extract any of your data out of 360 and put it in like a [INAUDIBLE] software? Or does all your information live in 360?

JOSHUA LANNEN: Right now, everything lives in 360 Field. I do reports where I extract it out. And I'll do more on my quality management side where I'll look at usage and other data to try and get trends. We're working with the team for-- what's it called, their next one? IQ.

Now, that's taking the information out of Field and starting to project risk. So that's actually something that's real. And we're one of the pilot companies working on that. And I'm giving a lot of feedback, but that's the one kind of double-edged sword we have with BIM 360.

We've been using it for 13 years. I have 13 years and 3,000 projects worth of information. And I can't access that data right now. Autodesk does understand that. And they are working. They're listening to loud mouths like me to try and get other customers that information. So, you're welcome.

[LAUGHTER]

Go ahead.

AUDIENCE: [INAUDIBLE]

JOSHUA LANNEN: Sorry, I didn't-- come back here.

AUDIENCE: In workflows, [INAUDIBLE] assign [INAUDIBLE] to the workflow?

JOSHUA LANNEN: We have one design for a workflow. And I will post that one is around the task module. The other ones have been more just hands-on training.

And it's been repetition. So this kind of train the trainer type thing that people have had, they've learned. But that's where I've slacked off. I don't have a lot of actually defined workflows that I've developed around these.

It's more of we set them up. And, you know, the nice thing about the way some of these are the information's right there in front of you. So the workflow is just entering the information as you see it. Any other questions?

AUDIENCE: Do ever encounter [INAUDIBLE] as [INAUDIBLE] seen it as sort of more [INAUDIBLE] process [INAUDIBLE] sort of transition to [INAUDIBLE]?

JOSHUA LANNEN: No, that doesn't happen. Nobody in my organization fights back on me with any of this stuff.

[LAUGHTER]

So the question was, if you didn't here, do I have people pushback? Yes, I have people that push back all the time. One of my favorites was I was on a conference call with our Connecticut office. And somebody who was not too kind in his thoughts of me forgot that he didn't know that his phone was on mute and broadcast his thoughts to me to the person next to him in front of the entire Connecticut office on the phone.

We get it all the time. It was four years ago when I started this. I came out of being a project manager. And I took this role. And I'll tell you what. I can't tell you how many times I had an iPad thrown at me or somebody-- just get the hell off my sight. I don't need you here. I've done it this way.

What do you know, you office guy? And then I usually show them the picture of my surveyor's vest completely covered in spray paint and say, look, I'm a field guy. I may not be one now, but I came up through the ranks just like the rest of you guys.

And I took a different path. So I've done your job. And I can tell you this is better. So just hear me out.

So it's ironic, though. Some of my biggest champions are some of the oldest and most stubborn superintendents in foreman in our organization. They're good soldiers to the point that they'll do what they're told.

They just want help to learn it. So I've taken that time. And I've sat in the front seat of pickup trucks with people trying to get their iPads to work. And it's slowly growing.

The biggest change is when somebody sees that number. When they know that they would have had their butt put through a ringer because something was wrong, but we pull out a checklist or we pull out that equipment and they were vindicated that they did it right, that has a big impact on people. The other thing that I've done is I sit down-- that Boston gas project, they were having trouble with the checklists.

We went through four iterations of the checklist workflow on that project just in the first year. The final one was I said, all right, I told the foreman, here's what we're going to do. The next rainy day when you send all the crews home, I want you guys to have everybody take a checklist, print it all out. And I want you to bleed all over it. Mark it up.

And then I'm going to come down with my laptop on the next rainy day, and we're going to huddle around the computer. And we're going to fix this and make it right. So that's what we did.

I spent three hours in a room with 14 really big sweaty stinky foreman in a tiny office huddled around my laptop. And we went through the checklist step by step. Because it was a workflow. It was a process.

If you took what our customers give us, it was their checklist. And we just adapted it for BIM 360. But at the end of that process, there was a lot of banter.

They'd say, we don't want this. And I would challenge them on why it was supposed to be there. Or, OK, why don't you want it here? And if I didn't agree, I would tell them I think this is important because.

And we got through it. And at the end of it, I pushed back. And I said, does anybody have any problem with this? And they all said, no, we think we're good.

I said, OK. So this is ours now. This isn't the project managers. This isn't mine. I said, we all have input. So I've taken the time to show you this tool. I want you to use it now.

And they have. And it's been a big money saver and success story for us. And it's something I've used to prove to other people when they say, well, he's not going to pick up an iPad. He won't do that.

Well, he does. He's 65 and can barely walk and hates technology. He tried to use his iPad as a hammer once. It was to hit me over the head, but he was still using it as a tool.

If he can do it, why can't you? And I will say that some of the biggest challenges I face are people around my age that they think they know it all, or they have their own way. And they think their way is better, or they read something online that's better.

Sorry, a long-winded answer. But that's kind of where my battles been with the last four years. I think you were first.

AUDIENCE: [INAUDIBLE] question is what's in it for me [INAUDIBLE]. On of the thing you said was it's not your fault [INAUDIBLE] documented it. Are there any other [INAUDIBLE] to be found [INAUDIBLE] what's in it for me, [INAUDIBLE]?

JOSHUA LANNEN: So what's in it for me is easier. On those gas crews, if they forget the folder in the office, they don't have to drive all the way back to the site office to get it. They have all the information they need right there.

They don't have the office manager chasing them for their paperwork back for their quantities, so we can get the requisition done. And the biggest thing for them is just time savings. It's trying to allow them to document their work as they're doing it and get that to make their life easier.

One picture I thought I put in here, but I didn't, is it's one I use to tell Autodesk why it needs to be on a phone on a mobile device. I literally have a picture. A kid in the Bronx as the foreman, he's got a shovel in one hand walking down the trench. And he's got his iPad in the other.

And I've been trying to-- if we can get that streamlined down, it'll make that what's in it for me conversation even shorter. It's like, you're already taking the picture for this. Why can't you just open up the app and finish the rest of the checklist there or add the equipment as it is? So you were next back there.

AUDIENCE: So how do handle [INAUDIBLE]?

JOSHUA LANNEN: Well, the nice thing about Fields, it works offline. But internet connection can be a problem. But everybody has one of those MiFi pucks with them, or they use their phone as a hot spot. Or what we do is we bring the iPads in. On the service crews that are doing it, the iPads come back to the office. And they sync at night or when get in in the morning.

But with Field working offline, other than the sync problems that were horrendous a few years ago and kind of reared their ugly head back in September, we haven't had any problem with internet. With how connected job sites are now, that hasn't really been a problem for us at all. I think you were next.

AUDIENCE: How did you handle when the client [INAUDIBLE] paper Excel? How did you handle that [INAUDIBLE]?

JOSHUA LANNEN: So the first step that we've tried and we've had the success-- so the question was what do we do with the client's checklist? We try to take that client checklist, and we adapt it to ours. Now, for some places, that works.

For a company like Con Edison of New York, it has to be done by hand still in there. So what we'll do is we'll take a picture of their checklist or whatever form that they have. And we'll attach it to whatever document that we need.

But it's getting better. And one of the suggestions that a lot of us have had with Autodesk is being able to do form fill PDFs as a checklist. If we could integrate that, then we have a real electronic copy of that client's checklist that people can fill out.

AUDIENCE: Do you [INAUDIBLE] using BIM 360 Field to do any asset tracking with tools and equipment when you're on site, check them in, check them out?

JOSHUA LANNEN: So for asset tracking, we have set it up to try and track our trucks and our mechanical equipment. But because of how cumbersome that starts to get with setting it up, we haven't had much success with it. And there's certain things.

Because the other thing that we can't do with that is the equipment moves around. It's project specific. Field is project specific, but that equipment may be on three different sites within a month. It's hard to load that into each thing and track it.

If there were an enterprise way to track that, then I think it'd be great. And some suggestion is, if you could scan that and it shows up on the daily report, it would be fantastic. There's another what's in it for me.

That foreman scans that equipment. It shows that he's done the checklist. And it shows up back in the yard over what we have. But we've done it for traditional equipment means and methods.

AUDIENCE: Do you have suggestions for [INAUDIBLE] information to tasks after [INAUDIBLE] contractor that right now is asking for communicating [INAUDIBLE]?

JOSHUA LANNEN: You can link the equipment in there.

AUDIENCE: [INAUDIBLE] I'm saying, if I run a report, that this equipment's not on the report. [INAUDIBLE]

JOSHUA LANNEN: Right. And that's [INAUDIBLE] is linking tasks and equipment together. When it comes to reporting, I would suggest Christian from Autodesk. Seek him out and tell him the same thing. Because that's one of their problems is you have that information in there.

And you can see the source. And sometimes you can get that. But it doesn't show up. If you activate the source column, you can see where it came from. But it's hard to click on that task and, you're right, get that information.

AUDIENCE: [INAUDIBLE]

JOSHUA LANNEN: No, we're living the same pain. So any of these questions, if you all have figured out some of these things that I said I don't know to, by all means come up and tell me. Because I could definitely use the feedback on some of this. But any other questions? In back.

AUDIENCE: You talked about managing 360 Field so it [INAUDIBLE] access [INAUDIBLE]. I just [INAUDIBLE] maybe speak to that, sort of like levels of access to be an administrator, [INAUDIBLE]. How does that work?

JOSHUA LANNEN: So for managing access, the simple answer is, currently within Field, it's horrible. There's only about three permission settings. And we end up having to give project admin access to half the people on the project just so they can do a simple thing. It doesn't work.

Next gen, what I've seen, is supposed to address that. It still has its flaws. But there is not a good way. So what I try to do is tell teams you either have to do this on your own, or you're going have to find a way to get somebody around this, so we don't have to open up the permissions.

But within Field, currently, there isn't a good way to do it. And it is problematic. And you saw there, that data that we lost, that was a co-op that just was doing something that somebody told him.

But he had to have project admin rights to do that update. And he didn't do it right. And it blew up on us.

So training's been our biggest thing that we try to focus on and get people to understand what they're doing and ask questions and just stop.

AUDIENCE: Do you when next gen will be online?

JOSHUA LANNEN: If I knew that-- honestly, I don't know. I wish I did. I was even asking people point blank yesterday, all the project product developments.

I mean, it's live. You can use it now. But I'm not using it yet. I'm testing it, but I can't put it live on any project at the moment. Any other questions?

AUDIENCE: So do you have like BIM [INAUDIBLE] 360 Field getting [INAUDIBLE] BIM 360 Docs [INAUDIBLE]?

JOSHUA LANNEN: Well, BIM 360 Field does not integrate with BIM 360 Docs. Thank you, Autodesk, for not having your products talk to each other. But that's the next gen. They will be.

Right now, it doesn't. So you still have to maintain two different databases. Our VDC Manager hates Glue. He uses Navisworks, because he likes to control the process.

So we don't. We use some integration with point layout with the total station. We could be better at getting those things integrated.

AUDIENCE: But do you have any VDC coordination related to BIM 360? [INAUDIBLE] what do you [INAUDIBLE] BIM coordination [INAUDIBLE]?

JOSHUA LANNEN: The VDC coordination that we use within BIM 360, it's pretty much with Field layout. We'll take the model, we'll push it in there. And then as we start collecting the points and we have deviations, we'll push those into Field if we're having issues.

We have it set at certain tolerance. And we'll start creating issues based on that. And then we have the coordinates that they go back to. Some of my users, that they want the model in there. And they use Glue to navigate around with it. But it's not fully rolled out on the way we use it right now. Yup.

AUDIENCE: [INAUDIBLE]

JOSHUA LANNEN: Sorry, what was that?

AUDIENCE: Can you [INAUDIBLE]?

JOSHUA LANNEN: To archive the data, you archive it. And the biggest problem that we face is the ownership of it Autodesk doesn't have a good export of that data. So we usually are stuck with either leaving it open for a really long time, or we do a PDF export of it.

But that's another one that that's a challenge. Some of this data you, you can't just hit a button and push it out into somewhere and give it to the client as a deliverable. I think there's a service that you can pay for at the end of the project that Autodesk will do a one-time snapshot of it.

AUDIENCE: [INAUDIBLE] as Excel?

JOSHUA LANNEN: You can do it as Excel, CSV. All right?

AUDIENCE: Thank you.

JOSHUA LANNEN: Thank you very much for your time.

[APPLAUSE]

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Google Analytics (Strictly Necessary)
We use Google Analytics (Strictly Necessary) to collect data about your behavior on our sites. This may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, and your Autodesk ID. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our features. We also use advanced analytics methods to optimize your experience with email, customer support, and sales. Google Analytics (Strictly Necessary) Privacy Policy
Typepad Stats
We use Typepad Stats to collect data about your behaviour on our sites. This may include pages you’ve visited. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our platform to provide the most relevant content. This allows us to enhance your overall user experience. Typepad Stats Privacy Policy
Geo Targetly
We use Geo Targetly to direct website visitors to the most appropriate web page and/or serve tailored content based on their location. Geo Targetly uses the IP address of a website visitor to determine the approximate location of the visitor’s device. This helps ensure that the visitor views content in their (most likely) local language.Geo Targetly Privacy Policy
SpeedCurve
We use SpeedCurve to monitor and measure the performance of your website experience by measuring web page load times as well as the responsiveness of subsequent elements such as images, scripts, and text.SpeedCurve Privacy Policy
Qualified
Qualified is the Autodesk Live Chat agent platform. This platform provides services to allow our customers to communicate in real-time with Autodesk support. We may collect unique ID for specific browser sessions during a chat. Qualified Privacy Policy

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Improve your experience – allows us to show you what is relevant to you

Google Optimize
We use Google Optimize to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Google Optimize Privacy Policy
ClickTale
We use ClickTale to better understand where you may encounter difficulties with our sites. We use session recording to help us see how you interact with our sites, including any elements on our pages. Your Personally Identifiable Information is masked and is not collected. ClickTale Privacy Policy
OneSignal
We use OneSignal to deploy digital advertising on sites supported by OneSignal. Ads are based on both OneSignal data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that OneSignal has collected from you. We use the data that we provide to OneSignal to better customize your digital advertising experience and present you with more relevant ads. OneSignal Privacy Policy
Optimizely
We use Optimizely to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Optimizely Privacy Policy
Amplitude
We use Amplitude to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Amplitude Privacy Policy
Snowplow
We use Snowplow to collect data about your behavior on our sites. This may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, and your Autodesk ID. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our features. We also use advanced analytics methods to optimize your experience with email, customer support, and sales. Snowplow Privacy Policy
UserVoice
We use UserVoice to collect data about your behaviour on our sites. This may include pages you’ve visited. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our platform to provide the most relevant content. This allows us to enhance your overall user experience. UserVoice Privacy Policy
Clearbit
Clearbit allows real-time data enrichment to provide a personalized and relevant experience to our customers. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID.Clearbit Privacy Policy
YouTube
YouTube is a video sharing platform which allows users to view and share embedded videos on our websites. YouTube provides viewership metrics on video performance. YouTube Privacy Policy

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Customize your advertising – permits us to offer targeted advertising to you

Adobe Analytics
We use Adobe Analytics to collect data about your behavior on our sites. This may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, and your Autodesk ID. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our features. We also use advanced analytics methods to optimize your experience with email, customer support, and sales. Adobe Analytics Privacy Policy
Google Analytics (Web Analytics)
We use Google Analytics (Web Analytics) to collect data about your behavior on our sites. This may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our features. We also use advanced analytics methods to optimize your experience with email, customer support, and sales. Google Analytics (Web Analytics) Privacy Policy
AdWords
We use AdWords to deploy digital advertising on sites supported by AdWords. Ads are based on both AdWords data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that AdWords has collected from you. We use the data that we provide to AdWords to better customize your digital advertising experience and present you with more relevant ads. AdWords Privacy Policy
Marketo
We use Marketo to send you more timely and relevant email content. To do this, we collect data about your online behavior and your interaction with the emails we send. Data collected may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, email open rates, links clicked, and others. We may combine this data with data collected from other sources to offer you improved sales or customer service experiences, as well as more relevant content based on advanced analytics processing. Marketo Privacy Policy
Doubleclick
We use Doubleclick to deploy digital advertising on sites supported by Doubleclick. Ads are based on both Doubleclick data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Doubleclick has collected from you. We use the data that we provide to Doubleclick to better customize your digital advertising experience and present you with more relevant ads. Doubleclick Privacy Policy
HubSpot
We use HubSpot to send you more timely and relevant email content. To do this, we collect data about your online behavior and your interaction with the emails we send. Data collected may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, email open rates, links clicked, and others. HubSpot Privacy Policy
Twitter
We use Twitter to deploy digital advertising on sites supported by Twitter. Ads are based on both Twitter data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Twitter has collected from you. We use the data that we provide to Twitter to better customize your digital advertising experience and present you with more relevant ads. Twitter Privacy Policy
Facebook
We use Facebook to deploy digital advertising on sites supported by Facebook. Ads are based on both Facebook data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Facebook has collected from you. We use the data that we provide to Facebook to better customize your digital advertising experience and present you with more relevant ads. Facebook Privacy Policy
LinkedIn
We use LinkedIn to deploy digital advertising on sites supported by LinkedIn. Ads are based on both LinkedIn data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that LinkedIn has collected from you. We use the data that we provide to LinkedIn to better customize your digital advertising experience and present you with more relevant ads. LinkedIn Privacy Policy
Yahoo! Japan
We use Yahoo! Japan to deploy digital advertising on sites supported by Yahoo! Japan. Ads are based on both Yahoo! Japan data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Yahoo! Japan has collected from you. We use the data that we provide to Yahoo! Japan to better customize your digital advertising experience and present you with more relevant ads. Yahoo! Japan Privacy Policy
Naver
We use Naver to deploy digital advertising on sites supported by Naver. Ads are based on both Naver data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Naver has collected from you. We use the data that we provide to Naver to better customize your digital advertising experience and present you with more relevant ads. Naver Privacy Policy
Quantcast
We use Quantcast to deploy digital advertising on sites supported by Quantcast. Ads are based on both Quantcast data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Quantcast has collected from you. We use the data that we provide to Quantcast to better customize your digital advertising experience and present you with more relevant ads. Quantcast Privacy Policy
Call Tracking
We use Call Tracking to provide customized phone numbers for our campaigns. This gives you faster access to our agents and helps us more accurately evaluate our performance. We may collect data about your behavior on our sites based on the phone number provided. Call Tracking Privacy Policy
Wunderkind
We use Wunderkind to deploy digital advertising on sites supported by Wunderkind. Ads are based on both Wunderkind data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Wunderkind has collected from you. We use the data that we provide to Wunderkind to better customize your digital advertising experience and present you with more relevant ads. Wunderkind Privacy Policy
ADC Media
We use ADC Media to deploy digital advertising on sites supported by ADC Media. Ads are based on both ADC Media data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that ADC Media has collected from you. We use the data that we provide to ADC Media to better customize your digital advertising experience and present you with more relevant ads. ADC Media Privacy Policy
AgrantSEM
We use AgrantSEM to deploy digital advertising on sites supported by AgrantSEM. Ads are based on both AgrantSEM data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that AgrantSEM has collected from you. We use the data that we provide to AgrantSEM to better customize your digital advertising experience and present you with more relevant ads. AgrantSEM Privacy Policy
Bidtellect
We use Bidtellect to deploy digital advertising on sites supported by Bidtellect. Ads are based on both Bidtellect data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Bidtellect has collected from you. We use the data that we provide to Bidtellect to better customize your digital advertising experience and present you with more relevant ads. Bidtellect Privacy Policy
Bing
We use Bing to deploy digital advertising on sites supported by Bing. Ads are based on both Bing data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Bing has collected from you. We use the data that we provide to Bing to better customize your digital advertising experience and present you with more relevant ads. Bing Privacy Policy
G2Crowd
We use G2Crowd to deploy digital advertising on sites supported by G2Crowd. Ads are based on both G2Crowd data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that G2Crowd has collected from you. We use the data that we provide to G2Crowd to better customize your digital advertising experience and present you with more relevant ads. G2Crowd Privacy Policy
NMPI Display
We use NMPI Display to deploy digital advertising on sites supported by NMPI Display. Ads are based on both NMPI Display data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that NMPI Display has collected from you. We use the data that we provide to NMPI Display to better customize your digital advertising experience and present you with more relevant ads. NMPI Display Privacy Policy
VK
We use VK to deploy digital advertising on sites supported by VK. Ads are based on both VK data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that VK has collected from you. We use the data that we provide to VK to better customize your digital advertising experience and present you with more relevant ads. VK Privacy Policy
Adobe Target
We use Adobe Target to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Adobe Target Privacy Policy
Google Analytics (Advertising)
We use Google Analytics (Advertising) to deploy digital advertising on sites supported by Google Analytics (Advertising). Ads are based on both Google Analytics (Advertising) data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Google Analytics (Advertising) has collected from you. We use the data that we provide to Google Analytics (Advertising) to better customize your digital advertising experience and present you with more relevant ads. Google Analytics (Advertising) Privacy Policy
Trendkite
We use Trendkite to deploy digital advertising on sites supported by Trendkite. Ads are based on both Trendkite data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Trendkite has collected from you. We use the data that we provide to Trendkite to better customize your digital advertising experience and present you with more relevant ads. Trendkite Privacy Policy
Hotjar
We use Hotjar to deploy digital advertising on sites supported by Hotjar. Ads are based on both Hotjar data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Hotjar has collected from you. We use the data that we provide to Hotjar to better customize your digital advertising experience and present you with more relevant ads. Hotjar Privacy Policy
6 Sense
We use 6 Sense to deploy digital advertising on sites supported by 6 Sense. Ads are based on both 6 Sense data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that 6 Sense has collected from you. We use the data that we provide to 6 Sense to better customize your digital advertising experience and present you with more relevant ads. 6 Sense Privacy Policy
Terminus
We use Terminus to deploy digital advertising on sites supported by Terminus. Ads are based on both Terminus data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Terminus has collected from you. We use the data that we provide to Terminus to better customize your digital advertising experience and present you with more relevant ads. Terminus Privacy Policy
StackAdapt
We use StackAdapt to deploy digital advertising on sites supported by StackAdapt. Ads are based on both StackAdapt data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that StackAdapt has collected from you. We use the data that we provide to StackAdapt to better customize your digital advertising experience and present you with more relevant ads. StackAdapt Privacy Policy
The Trade Desk
We use The Trade Desk to deploy digital advertising on sites supported by The Trade Desk. Ads are based on both The Trade Desk data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that The Trade Desk has collected from you. We use the data that we provide to The Trade Desk to better customize your digital advertising experience and present you with more relevant ads. The Trade Desk Privacy Policy
RollWorks
We use RollWorks to deploy digital advertising on sites supported by RollWorks. Ads are based on both RollWorks data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that RollWorks has collected from you. We use the data that we provide to RollWorks to better customize your digital advertising experience and present you with more relevant ads. RollWorks Privacy Policy

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