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Learn how to use the diagnostic logs collector tool.
Type:
Tutorial
Length:
2 min.
Transcript
00:03
Diagnostic Logs help analyze any unexpected behavior of Desktop Connector.
00:09
For example, logs are helpful if the Desktop Connector sync engine stops working on a specific file, folder, or both.
00:17
Begin with the Desktop Connector home screen,
00:20
from your keyboard, press and hold shift,
00:23
then select the gear icon,
00:26
From the flyout, select Help, Diagnostics Mode,
00:31
the Diagnostic Mode dialogue displays.
00:35
Set both Desktop Connector logging,
00:38
and File System Monitor Logging to Verbose.
00:42
Setting the logging option to Verbose provides detailed information to the Desktop Connector team.
00:48
Click Save Changes and close the dialogue.
00:52
Next, collect the diagnostic logs.
00:55
select the gear icon again, and from the flyout, select Help, Diagnostic Logs.
01:01
A loading dialogue displays as the log files are collected.
01:05
After collection, a success message displays.
01:09
To submit the log, click "Open File Location".
01:14
A file browser opens to the location of the diagnostic log,
01:19
Right click the file and select Copy.
01:22
Now you can paste the file in an email to the Desktop Connector team,
01:27
or you can paste it to a support case.
Video transcript
00:03
Diagnostic Logs help analyze any unexpected behavior of Desktop Connector.
00:09
For example, logs are helpful if the Desktop Connector sync engine stops working on a specific file, folder, or both.
00:17
Begin with the Desktop Connector home screen,
00:20
from your keyboard, press and hold shift,
00:23
then select the gear icon,
00:26
From the flyout, select Help, Diagnostics Mode,
00:31
the Diagnostic Mode dialogue displays.
00:35
Set both Desktop Connector logging,
00:38
and File System Monitor Logging to Verbose.
00:42
Setting the logging option to Verbose provides detailed information to the Desktop Connector team.
00:48
Click Save Changes and close the dialogue.
00:52
Next, collect the diagnostic logs.
00:55
select the gear icon again, and from the flyout, select Help, Diagnostic Logs.
01:01
A loading dialogue displays as the log files are collected.
01:05
After collection, a success message displays.
01:09
To submit the log, click "Open File Location".
01:14
A file browser opens to the location of the diagnostic log,
01:19
Right click the file and select Copy.
01:22
Now you can paste the file in an email to the Desktop Connector team,
01:27
or you can paste it to a support case.
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