Collecting diagnostic logs

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Diagnostic Logs help analyze any unexpected behavior of Desktop Connector.

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For example, logs are helpful if the Desktop Connector sync engine stops working on a specific file, folder, or both.

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Begin with the Desktop Connector home screen,

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from your keyboard, press and hold shift,

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then select the gear icon,

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From the flyout, select Help, Diagnostics Mode,

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the Diagnostic Mode dialogue displays.

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Set both Desktop Connector logging,

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and File System Monitor Logging to Verbose.

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Setting the logging option to Verbose provides detailed information to the Desktop Connector team.

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Click Save Changes and close the dialogue.

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Next, collect the diagnostic logs.

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select the gear icon again, and from the flyout, select Help, Diagnostic Logs.

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A loading dialogue displays as the log files are collected.

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After collection, a success message displays.

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To submit the log, click "Open File Location".

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A file browser opens to the location of the diagnostic log,

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Right click the file and select Copy.

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Now you can paste the file in an email to the Desktop Connector team,

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or you can paste it to a support case.